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    alejandro mateo

    hi, I bought a license 1 month ago or so, I am trying to log in but it says my account does not exist.

    I have tried to log in with my gmail and no payments appear, even though I bought it from paypal with this gmail and the license is active on the web.

    could you create me and assign the license to my user -removed-

    I leave screenshots of the payment. -removed-

    Marko Vasiljevic

    Hello Alejandro,

    Thank you for reaching out and I am happy to assist you with this.
    I’ve sent all the information regarding the W3 total cache subscription using the email you shared and also I’ve shared the URL for license management.
    I’ve removed the sensitive information.
    Please continue the correspondence via email.


    Julio Rodríguez Cruz


    I am alex mateo’s technician. We have purchased the license, but the “support” does not work. It gives an error when creating the form to send it from WordPress, it says that the hash variable has not been defined.

    We have problems with the installation and I have already tried to remove it completely and reinstall it.

    – We don’t get the scheduled posts when activating w3 total cache with redis.
    – I am not able to validate the CDN, I hit the button, but it does not connect.

    Marko Vasiljevic

    Hello Julio,

    I’ve advised Alejandro to include you in the email conversation, so you can share more details there as this is a public forum.
    Please continue the correspondence there so we can avoid duplicating the answers.

Viewing 4 posts - 1 through 4 (of 4 total)
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