Hello, I just purchased the Total Upkeep Premium for our website. Upon attempting to back it up for the first time, this error displayed after a few seconds:
Fatal error: Uncaught ValueError: fread(): Argument #2 ($length) must be greater than 0 in /home/seabrookwa/public_html/wp-admin/includes/class-pclzip.php:2677
Any idea how to fix this?
It has also failed to install the Premium version when I download the plugin as a zip file and attempt to install it that way. It says the page either times out or does not respond each time I try to install it.
Thanks for reaching out! I’m sorry to hear you’re having such a tough time with your new purchase of Total Upkeep Premium!
For your first issue, the fatal error, it looks like there was a problem with the pclzip extension compressing your backup. Try following the instructions here to switch your Zip Compressor to System Zip in the Total Upkeep > Settings > Backup Process menu.
For the second issue installing the premium extension, my first suggestion would be to try re-downloading the plugin zip. You can download it directly from this link: https://repo.boldgrid.com/boldgrid-backup-premium.zip. If it’s still not working with a fresh .zip file, there’s some more steps you can take.
The most common cause of a timeout when installing a new plugin is your hosting account’s PHP max_execution_time setting. Check out the instructions here to increase your max_execution_time. Your web host may also have specific instructions for changing this value.