[Marc]

Good morning,

On Wednesday, May 28, 2025, I purchased a subscription license for your W3 Total Cache Pro plugin.

After conducting several performance tests, I found that the plugin did not significantly improve my website’s performance, as it was already well optimized.

I kindly requested a refund. I initially submitted this request by following the instructions provided on June 9, 2025, via the forum thread here: https://wordpress.org/support/topic/refund-117/. However, I have yet to receive refund.

This is now my second follow-up regarding this matter. I would appreciate it if you could process the refund as soon as possible.

Thank you for your attention.

Best regards,

[Marko Vasiljevic]

Hello Marc,

I’ve replied to your email you sent via the W3 Total Cache support channel.
And now, I replied again. Please check your email and make sure to check the SPAM folder also.

Please let me know if you received our reply, and also reply to the email if you got it
Thanks!

[Author]

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