August 18, 2021 at 1:40 pm #41872Jennifer WarrillowGuest
Each item in my footer shows twice. I only want each to show once. I use BoldGrid Crio. I deleted the widgets from Footer column 1 then re-added them, but got the same duplication. All other footer columns are inactive. In Customize/design/footer/layout, I have a widget area with one instance of each widget, but the view shows each widget twice.
Is this a glitch? How can I get only one instance of each widget showing in the footer?
Thank you.August 18, 2021 at 1:54 pm #41878BoldGrid SupportKeymaster
Thanks for contacting BoldGrid support and thanks for using our WordPress Theme Crio. I viewed your site and see the double widgets – this is definitely not supposed to happen!
I can provide some custom CSS you can add for now to hide these widgets, but we’d like to try and find out how they got there. Did you have another theme active and then changed to Crio? Could you please list the plugins you have installed on the site? I will pass this info on to the lead theme developer.
In the meantime, you can open the Customizer, go to CSS/JS Editor, and paste this code in:
Please let us know if that worked.
NicoleAugust 19, 2021 at 9:41 am #41889Jennifer WarrillowGuest
I pasted the code into both the CSS and JS windows in the customizer; neither made the duplicate footer widgets become single. (Appearance/Customize/CSS-JS Editor)
These are the Active plugins on the site: Akismet Anti-Spam, BoldGrid Easy SEO, BoldGrid Gallery, Font Awesome, Google Analytics for WordPress by MonsterInsights, Post and Page Builder, Post and Page Builder Premium, Simple Google reCAPTCHA, Total Upkeep Premium, WP Sticky PRO, WP Super Cache, Yoast Duplicate Post. Jetpack is not active. I updated to WordPress 5.8, but the problem occurred before the update and the update didn’t resolve it.August 19, 2021 at 9:44 am #41905BoldGrid SupportKeymaster
Sorry that code didn’t work, I really thought it would!
Can you please try disabling WP Sticky Pro plugin – we think that’s what is causing the issue. Are there any features from that plugin you are actively using on your website?
NicoleAugust 19, 2021 at 3:48 pm #41917Jennifer WarrillowGuest
Yes, deactivating WP Sticky Pro did it! That solved the double footer widget problem on every page EXCEPT the one that had a sticky menu. So I re-activated WP Sticky Pro, deleted the sticky feature on that item, then de-activated it. That fixed the final problem.
Thank you for your quick responses and accurate diagnosis.
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