February 3, 2022 at 3:32 pm #47318Betsy ConstantineGuest
Gallery Does Not Allow Drag And Drop Reordering Of Images. It Did So Earlier. Why Not Now?February 3, 2022 at 3:46 pm #47325
Thanks for reaching out and thanks for using BoldGrid Post and Page Builder for WordPress!
I think your issue may be a functionality one. I see that you’re using the Astra theme which was not built to be compatible with our BoldGrid themes. If you recently deactivated Crio Pro WordPress theme or one of our other BoldGrid themes then that would explain your issue. If that’s the case simply restore your previous BoldGrid theme to restore those functionalities.
It’s also possible that a recent update to WordPress, Post & Page Builder, or even your Astra theme itself may have caused this issue. If you think the issue is a result of something like that you can use a plugin like WP Rollback to rollback any update and restore the previous versions functionality.
I hope this helps. Please reach back out if you have any other questions for us.February 4, 2022 at 7:30 am #47342Betsy ConstantineGuest
I did not know that Astra was not compatible with BoldGrid. How would I have known? I did not have or deactivate Crio Pro. Are you saying that this is a problem that will not go away unless I rollback to a previous version of either WordPress or Post & Page Builder? Then I will always have an outdated website, no? what do I do now?
Thanks…February 4, 2022 at 11:30 am #47350
I understand it can be confusing, Astra is a separate theme developer and they are not required to stay up to date with our BoldGrid version updates and patch releases. BoldGrid themes are customized/certified for BoldGrid compatibility. We always recommend using a BoldGrid certified theme in order to take advantage of BoldGrid’s full suite of plugins and features.
The WP Rollback approach should only be used if you suspect that the issue began after an update to a theme, plugin, or WordPress itself. The primary purpose of this approach is to identify what may be causing the issue and troubleshooting from there.
Could you send us a screenshot of your issue in its current state? We may be able to give you better suggestions on how to correct the gallery formatting. Are you using a native BoldGrid block to generate your gallery or are you using a different plugin for this functionality?
Hopefully this clears some things up for you. We look forward to answering any further questions.February 7, 2022 at 8:55 am #47354Betsy ConstantineGuest
I’m not sure how to send you a screen shot, nor what screen you want to see that would be helpful. FYI, I thought the Gallery I installed was a BoldGrid Gallery, since I installed it by selecting Add Block Component and selecting Gallery from the set of icons. It worked very well for months until the past few days. I don’t know when either WordPress or BoldGrid were updated. My current workaround for the failure of Drag and Drop to work to rearrange images in the gallery is to just go to the code and change the order of the image ID. I would prefer the easier Drag and Drop method, but at least this works.February 7, 2022 at 1:55 pm #47402
Disregard the screenshot, that was only for the purpose of viewing your interface to narrow down the problem based on the gallery control layout. I did some digging and I found that this issue was discovered after the recent WordPress 5.9 update.
It appears the problem is being caused by deprecated jQuery UI Sortable library. The issue has already been addressed and will be included in the WordPress 5.9.1 release. You could use WP Rollback to rollback to WordPress 5.8.3, which is the last confirmed release that where the feature was functioning properly. Or, continue to use your workaround until the problem is addressed in the upcoming release, so as to keep your site at the latest version.
I hope this answers your questions.February 8, 2022 at 6:05 am #47411Betsy ConstantineGuest
Thank you so much for this information. It helps a lot to know what the problem is and what to expect. I appreciate your suggestions. I will continue with my workaround until the WordPress 5.9.1 release. Do you know when that might be?February 8, 2022 at 8:48 am #47424
You’re so welcome Betsy,
5.9 was just released on Jan 25th and as of right now there’s no definite release date for 5.9.1 that I’m aware of. I would imagine since it’s such a major release it’s undergoing extensive rounds of post release testing. You should probably expect 5.9.1 in the next 30 – 60 days.
I’m happy your workaround at least gives you the functionality you need for now. Don’t hesitate to reach back out if you have any other questions for us.
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