Thanks so much for reaching out. I’m sorry you are experiencing issues accessing your BoldGrid Cloud Instance. This error may happen from time to time but normally only last a few minutes at most. It’s normally caused by the shear volume of customers accessing their websites across our servers at one time.
I’m thinking the server was just overcrowded when you attempted accessing your site right after your initial installation. We have over 75,000 cloud instances at a time and sometimes you’ll see that error message when the server gets backed up.
When you notice this issue the best thing to do is wait 2-3 minutes and try logging in again. You can also try to access the site in a private or incognito browser just to be sure there are no caching issues preventing you from accessing the site as well.
I hope this helps! Please reach back out if you have any other questions for us.