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    Amber Stefan

    I received an email a couple of days ago from my hosting website, InMotion Hosting, informing me that my website was hacked. I went to look at my website and it wasn’t working. I couldn’t log in to my admin account through Boldgrid either. I contacted InMotion yesterday to see if they could help. They scanned for malware and detected that my site was infected. They tried quarantining the files and backing up from my earliest backup they had, but that version was already infected. I am not able to navigate everything on my admin page thought Boldgrid currently. I am having trouble knowing what my next steps should be. Are you able to help at all?

    Brandon C

    Hi Amber,

    Thanks so much for reaching out with your Crio Pro WordPress theme questions.

    I’m sorry to inform you but hacks more so effect your website at the server level. We specialize in preventative measures but there is very little that we can do once the malware actually attacks your website.

    I think the best thing to do in this case is to continue the process with your web host and reach out to a WordPress security specialist if necessary.

    If you use our Total Upkeep backups and migrations plugin we can help you restore a backup after your site files are quarantined and rinsed.

    I wish we could do more to help out! Please don’t hesitate to reach back out if you have any other questions for us.

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