Hi Sheila,

Thanks for reaching out and we appreciate you taking the time to send screenshots of what you’re experiencing.

When encountering issues with page display inconsistency in Crio WordPress theme, especially when previews and navigation yield different results, follow these troubleshooting steps to ensure your homepage is displayed correctly:

1. Set the Correct Homepage in Settings

• Navigate to Settings: Go to your WordPress dashboard, then to Settings > Reading.
• Choose Your Homepage: Select “A static page” option under “Your homepage displays”. Then, choose the page you’ve designed as your homepage from the dropdown menu next to “Homepage”.
• Save Changes: Click “Save Changes” at the bottom of the page.

2. Permalinks Reset

• Reset Permalinks: Navigate to Settings > Permalinks and simply click “Save Changes” without making any changes. This can sometimes resolve odd issues with page navigation and accessibility.

3. Check for Caching Issues

• Clear Cache: Clear your site’s cache from your caching plugin if you’re using one. Also, clear your browser cache to ensure you’re not seeing a cached version of your site.
• Check with Hosting: Some hosting providers implement server-level caching. If you suspect this might be the case, contact your hosting provider or check their control panel for options to clear cache.

4. Inspect Menu Settings

• Check Menu Links: Go to Appearance > Menus in your WordPress dashboard. Ensure that your Home menu item is correctly linked to your homepage. Sometimes, if the link is custom or incorrect, it may lead to a non-existent page.

5. Conflict Troubleshooting

• Plugin Conflict: Temporarily deactivate all plugins except those required for BoldGrid and Crio. If this fixes the issue, reactivate your plugins one by one to find the culprit.
• Theme Conflict: If you’ve made customizations directly to the theme or are using a child theme, try switching temporarily to the parent theme (if using a child theme) or a default WordPress theme to rule out theme-specific issues.

6. Review Page Visibility and Status

• Check Page Status: Ensure the page set as your homepage is published and not in draft or pending review status.

I really hope this helps, please let us know if you have any other questions for us or if these steps do not resolve your issue.

Thank you!

You’re absolutely welcome Sheila!  Please don’t hesitate to reach back out if we can answer anything else for you.