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  • #27137
    Susan Goldsmith

    Good afternoon,

    I just purchased the crio pro theme and installed and activated crio.  How do I know if this is the “pro” theme?  It is suggesting that I upgrade to “pro” so I’m assuming this is not the “pro” version?  Do I need to enter another key?  Under “active theme,” it just says “Crio”.  Should it say “Crio Pro?”



    Jesse Owens

    Hi Susan-

    Two things are needed to make sure Crio Pro is working.

    First, you’ll need to install the premium add-on plugin. You can download the Crio Pro add-on from your BoldGrid Central Account or download it directly from this link.

    Second, you’ll need to make sure that you’re using the right connect key for your Crio Pro subscription. Since you previously mentioned you’d purchased Post and Page Builder Pro and Crio Pro seperately, you may need to have our support team combine your connect keys. If that’s the case, reach out to our billing and support team with a premium support ticket so we can make adjustments to your subscription and billing.

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