June 17, 2022 at 9:11 am #54453Hameed BhattiGuest
I need some help with this site https://jaysautocollision.ca/ . I added a new page and somehow broke the site’s theme – the gray background is now not on all pages and on the home page, the menu background is no longer gray.
How can I update the site so that the background gray color is consistent on all the pages?June 20, 2022 at 10:57 am #54570
Thanks so much for reaching out and thank you for using the Hifidel theme with BoldGrid Post and Page Builder for WordPress!
In your Hifidel theme the global background elements can be controlled directly from the WordPress customizer. The customizer allows you to control many aspects of your sites design directly from that dashboard. You can access the background control by navigating from your WordPress dashboard to Appearance < Customize < Background < Pattern & Color < Background Color
You can also use the BoldGrid Post and Page Builder to fine tune background elements on specific pages.
I hope this helps. Please let us know if there’s anything else that we can answer for you.June 20, 2022 at 12:34 pm #54572Hameed BhattiGuest
Thanks very much for the response. I’ve already tried what you suggested and it still doesn’t make any difference.
When I’m looking at the Home page in the customize section, it has the expected/correct gray background color for the whole page. However when I go to the public part of the site, the background color for the Home page is not gray, but white.
I must be doing something wrong that is very simple, yet I can’t figure it out.June 20, 2022 at 1:44 pm #54587
Thank you Hameed,
One reason for this could be that the global settings are not what’s actually controlling the background of your pages. Try choosing the option to “Edit Page” and use the Post and Page builder controls to see if it allows you to set your background there.
Have you tried adding a completely new page? If so what is the base color of that page? Does it reflect your global setting?
Another possibility is your issue could be caching related. If you haven’t already done so try clearing all cache associated with your website (including browser cache, and any server side caching assistants).
I hope this gets you closer to a resolution Hameed! Please don’t hesitate to reach back out if you require further assistance with this.June 20, 2022 at 4:29 pm #54601Hameed BhattiGuest
I’ve tried the Post and Page builder controls and the controls don’t appear on all the pages, they only appear on the home page. So I “updated” the home page sections and set them all to gray and when I click on the “Preview changes” button, the page looks great (with the gray background). However after I’ve refreshed the page, cleared the cache, it just goes back to the white background.
If I create a new page, the background is white. That was what started this whole thread – is it possible to change a global setting to override background color on any page? I’ve see the section in the menu, but doing that doesn’t change it. This last part is what is so frustrating – a simple change such as this shouldn’t be eating up so much of your time or mine.
thanks!June 20, 2022 at 4:33 pm #54605
I think this issue deserves a closer look. I see you have a Premium Connect Key associated with your email which means you have access to our Premium Support channel. In our premium support queue you can allow us access to your website so that we can take a more direct look into this issues which seems to be a bug of some sort.
Please follow this guide to access our premium support channel where we can continue this interaction.
We look forward to hearing from you.
Brandon C.June 21, 2022 at 10:26 am #54627Hameed BhattiGuest
I just submitted a ticket in the premium supportJune 21, 2022 at 10:27 am #54629
Thank you Hameed!
You’re ticket will be answered in the order that it was received so you should be expecting an answer from us soon.
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