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Hi, I tried to changed the compressor type as suggested here cause we have a similar problem: https://www.boldgrid.com/support/question/it-looks-like-you-dont-have-any-backups/
However I tried to change compressor type but got this message: An error occurred when modifying cron jobs. Please try again.
Please help. Thanks.
Hi Tuan,
Thanks for reaching out and thank you for using Total Upkeep backup plugin for WordPress!
Sorry to hear you’re having some issues.
When exactly are you receiving the error message? Normally if the plugin can’t talk to system cron it falls back on wp-cron automatically. I’m anxious to see your Pre-flight Check cron section to see if there’s any additional info there.
If you could copy/paste the contents of that section into your reply we’ll review it for you and let you know how to proceed.
We look forward to hearing from you!Hi Brandon, so sorry for the late reply. Here is the log.
11/1/21, 6:44 PM Total Upkeep Tools ‹ Online Jewellery Learning Platform — WordPress
https://learn.jdmis.edu.sg/wp-admin/admin.php?page=boldgrid-backup-tools 1/2
Dashboard Backups Transfers Tools Settings Preflight Check
Support Premium Features
Local & Remote
Cron Log
Logs
History
Recently Modified Files
Logs
Filename Size Timestamp
archive-
1634616514.log
5 KB Oct 19, 2021
12:08 pm
archive-
1634626985.log
5 KB Oct 19, 2021
03:07 pm
orphaned-files.log 2 KB Oct 19, 2021
08:00 pm
archive-
1634644812.log
5 KB Oct 19, 2021
08:02 pm
archive-
1634662809.log
5 KB Oct 20, 2021
01:01 am
Total Upkeep Total Upkeep Tools
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archive-1634616514.log
[2021-10-19 04:08:34 UTC] Last error: Array
(
[type] => 32
[message] => Module ‘sqlite3’ already loaded
[file] => Unknown
[line] => 0
)
[2021-10-19 04:08:34 UTC] PHP Version: 7.4.11
[2021-10-19 04:08:34 UTC] WordPress Version: 5.8.1
[2021-10-19 04:08:34 UTC] Total Upkeep version: 1.14.13
[2021-10-19 04:08:34 UTC] getpgid support: Available
[2021-10-19 04:08:34 UTC] Backup process initialized.
[2021-10-19 04:08:34 UTC] Process id: 37206
[2021-10-19 04:08:34 UTC] ——————————————————–
————————
[2021-10-19 04:08:34 UTC] Starting dump of database…
[2021-10-19 04:08:34 UTC] Memory usage – limit / current / peak memory usage:
2048M / 45564960 (43.45 MB) / 45619432 (44 MB)
[2021-10-19 04:08:35 UTC] Database info: Array
(
[wp_actionscheduler_actions] => 421
[wp_actionscheduler_claims] => 0
[wp_actionscheduler_groups] => 6
[wp_actionscheduler_logs] => 1251
[wp_cartflows_ca_cart_abandonment] => 57
[wp_cartflows_ca_email_history] => 0
[wp_cartflows_ca_email_templates] => 3
[wp_cartflows_ca_email_templates_meta] => 15
[wp_commentmeta] => 83
[wp_comments] => 371
[wp_e_submissions] => 83
[wp_e_submissions_actions_log] => 82
[wp_e_submissions_values] => 228
[wp_ld_notifications_delayed_emails] => 0
[wp_learndash_pro_quiz_category] => 0
[wp_learndash_pro_quiz_form] => 0
[wp_learndash_pro_quiz_lock] => 0
[wp_learndash_pro_quiz_master] => 9
[wp_learndash_pro_quiz_prerequisite] => 0
[wp_learndash_pro_quiz_question] => 15
[wp_learndash_pro_quiz_statistic] => 56
[wp_learndash_pro_quiz_statistic_ref] => 8
[wp_learndash_pro_quiz_template] => 0
[wp_learndash_pro_quiz_toplist] => 0
[wp_learndash_user_activity] => 2333
[wp_learndash_user_activity_meta] => 2336
[wp_links] => 0
[wp litespeed img optm] => 1759
11/1/21, 6:44 PM Total Upkeep Tools ‹ Online Jewellery Learning Platform — WordPress
https://learn.jdmis.edu.sg/wp-admin/admin.php?page=boldgrid-backup-tools 2/2
Filename Size Timestamp
archive-
1634900415.log
7 KB Oct 22, 2021
07:02 pm
archive-
1635141689.log
6 KB Oct 25, 2021
02:04 pm
archive-
1635235215.log
5 KB Oct 26, 2021
04:01 pm
archive-
1635246010.log
5 KB Oct 26, 2021
07:01 pm
archive-
1635336046.log
5 KB Oct 27, 2021
08:02 pm
archive-
1635343211.log
5 KB Oct 27, 2021
10:01 pm
archive-
1635361228.log
5 KB Oct 28, 2021
03:02 am
archive-
1635688812.log
5 KB Oct 31, 2021
10:01 pm
retention-local.log 15 KB Oct 31, 2021
10:01 pm
google-driveconnect.
log
1 KB Nov 1, 2021 06:40
pm
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archive-1634616514.log
[2021-10-19 04:08:34 UTC] Last error: Array
(
[type] => 32
[message] => Module ‘sqlite3’ already loaded
[file] => Unknown
[line] => 0
)
[2021-10-19 04:08:34 UTC] PHP Version: 7.4.11
[2021-10-19 04:08:34 UTC] WordPress Version: 5.8.1
[2021-10-19 04:08:34 UTC] Total Upkeep version: 1.14.13
[2021-10-19 04:08:34 UTC] getpgid support: Available
[2021-10-19 04:08:34 UTC] Backup process initialized.
[2021-10-19 04:08:34 UTC] Process id: 37206
[2021-10-19 04:08:34 UTC] ——————————————————–
————————
[2021-10-19 04:08:34 UTC] Starting dump of database…
[2021-10-19 04:08:34 UTC] Memory usage – limit / current / peak memory usage:
2048M / 45564960 (43.45 MB) / 45619432 (44 MB)
[2021-10-19 04:08:35 UTC] Database info: Array
(
[wp_actionscheduler_actions] => 421
[wp_actionscheduler_claims] => 0
[wp_actionscheduler_groups] => 6
[wp_actionscheduler_logs] => 1251
[wp_cartflows_ca_cart_abandonment] => 57
[wp_cartflows_ca_email_history] => 0
[wp_cartflows_ca_email_templates] => 3
[wp_cartflows_ca_email_templates_meta] => 15
[wp_commentmeta] => 83
[wp_comments] => 371
[wp_e_submissions] => 83
[wp_e_submissions_actions_log] => 82
[wp_e_submissions_values] => 228
[wp_ld_notifications_delayed_emails] => 0
[wp_learndash_pro_quiz_category] => 0
[wp_learndash_pro_quiz_form] => 0
[wp_learndash_pro_quiz_lock] => 0
[wp_learndash_pro_quiz_master] => 9
[wp_learndash_pro_quiz_prerequisite] => 0
[wp_learndash_pro_quiz_question] => 15
[wp_learndash_pro_quiz_statistic] => 56
[wp_learndash_pro_quiz_statistic_ref] => 8
[wp_learndash_pro_quiz_template] => 0
[wp_learndash_pro_quiz_toplist] => 0
[wp_learndash_user_activity] => 2333
[wp_learndash_user_activity_meta] => 2336
[wp_links] => 0
[wp litespeed img optm] => 1759
Hi Tau,n thank you for that. I didn’t see anything that stood out to me in the log. Let’s try this, from your Dashboard navigate to Total Upkeep<<Tools<<Cron Log to see if there is any additional information for us there. If there is anything in your “Latest Cron Notices” section copy that and paste it into the thread for us to review.
You can also try running the backup again just to see if it’s still producing the same error message.
Hi Brandon, I tried running backup again, it still fails.
There is nothing in Cron log
Error message: Your backup failed, and we were unable to detect any fatal errors. This usually happens when your hosting provider kills a backup process using the “SIGKILL” signal. To learn more about this as well as troubleshooting techniques, please click here.
Log:
[2021-11-03 05:28:13 UTC] Last error: Array
(
[type] => 32
[message] => Module ‘sqlite3’ already loaded
[file] => Unknown
[line] => 0
)[2021-11-03 05:28:13 UTC] PHP Version: 7.4.11
[2021-11-03 05:28:13 UTC] WordPress Version: 5.8.1
[2021-11-03 05:28:13 UTC] Total Upkeep version: 1.14.13
[2021-11-03 05:28:13 UTC] getpgid support: Available
[2021-11-03 05:28:13 UTC] Backup process initialized.
[2021-11-03 05:28:13 UTC] Process id: 32907
[2021-11-03 05:28:13 UTC] ——————————————————————————–
[2021-11-03 05:28:13 UTC] Starting dump of database…
[2021-11-03 05:28:13 UTC] Memory usage – limit / current / peak memory usage: 2048M / 45809056 (43.69 MB) / 47848488 (46 MB)
[2021-11-03 05:28:13 UTC] Database info: Array
(
[wp_actionscheduler_actions] => 799
[wp_actionscheduler_claims] => 0
[wp_actionscheduler_groups] => 6
[wp_actionscheduler_logs] => 2385
[wp_cartflows_ca_cart_abandonment] => 58
[wp_cartflows_ca_email_history] => 0
[wp_cartflows_ca_email_templates] => 3
[wp_cartflows_ca_email_templates_meta] => 15
[wp_commentmeta] => 81
[wp_comments] => 386
[wp_e_submissions] => 99
[wp_e_submissions_actions_log] => 113
[wp_e_submissions_values] => 276
[wp_ld_notifications_delayed_emails] => 0
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[wp_learndash_user_activity_meta] => 2360
[wp_links] => 0
[wp_litespeed_img_optm] => 1759
[wp_litespeed_img_optming] => 372
[wp_litespeed_url] => 99
[wp_litespeed_url_file] => 55
[wp_many_forms] => 0
[wp_mgmlp_folders] => 432
[wp_ms_snippets] => 0
[wp_notification_logs] => 898
[wp_options] => 1312
[wp_postmeta] => 23163
[wp_posts] => 3208
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[wp_s3mv_media_tracking] => 837
[wp_s3mv_shortcodes] => 132
[wp_s3mv_stream_ready] => 102
[wp_snippets] => 6
[wp_term_relationships] => 210
[wp_term_taxonomy] => 69
[wp_termmeta] => 36
[wp_terms] => 69
[wp_usermeta] => 4889
[wp_users] => 153
[wp_wc_admin_note_actions] => 70
[wp_wc_admin_notes] => 64
[wp_wc_category_lookup] => 9
[wp_wc_customer_lookup] => 126
[wp_wc_download_log] => 0
[wp_wc_order_coupon_lookup] => 124
[wp_wc_order_product_lookup] => 162
[wp_wc_order_stats] => 155
[wp_wc_order_tax_lookup] => 0
[wp_wc_product_meta_lookup] => 15
[wp_wc_reserved_stock] => 0
[wp_wc_tax_rate_classes] => 2
[wp_wc_webhooks] => 0
[wp_woocommerce_api_keys] => 2
[wp_woocommerce_attribute_taxonomies] => 0
[wp_woocommerce_downloadable_product_permissions] => 0
[wp_woocommerce_log] => 0
[wp_woocommerce_order_itemmeta] => 1860
[wp_woocommerce_order_items] => 291
[wp_woocommerce_payment_tokenmeta] => 0
[wp_woocommerce_payment_tokens] => 0
[wp_woocommerce_sessions] => 11
[wp_woocommerce_shipping_zone_locations] => 1
[wp_woocommerce_shipping_zone_methods] => 2
[wp_woocommerce_shipping_zones] => 1
[wp_woocommerce_tax_rate_locations] => 0
[wp_woocommerce_tax_rates] => 0
[wp_wpforms_tasks_meta] => 202
[wp_wpmailsmtp_debug_events] => 0
[wp_wpmailsmtp_tasks_meta] => 190
)[2021-11-03 05:28:15 UTC] Dump of database complete! $status = 1
[2021-11-03 05:28:15 UTC] Memory usage – limit / current / peak memory usage: 2048M / 45813496 (43.69 MB) / 49513320 (47 MB)
[2021-11-03 05:28:15 UTC] ——————————————————————————–
[2021-11-03 05:28:18 UTC] Database dump file added to file list: /home/u802513104/boldgrid_backup/u802513104_migration1.20211103-052813.sql / 57087315 (54.44 MB)
[2021-11-03 05:28:18 UTC] Starting archiving of files. Chosen compressor: php_zip
[2021-11-03 05:28:18 UTC] Memory usage – limit / current / peak memory usage: 2048M / 67381728 (64.26 MB) / 68954288 (66 MB)
[2021-11-03 05:28:25 UTC] Last error: Array
(
[type] => 32
[message] => Module ‘sqlite3’ already loaded
[file] => Unknown
[line] => 0
)[2021-11-03 05:28:25 UTC] Backup process running: No
Thanks for sending your backup archive log Taun, the main takeaway here is:
This usually happens when your hosting provider kills a backup process using the “SIGKILL” signal.This error typically occurs if the backup process is terminated without an error due to exceeding some limit of your hosting account. Check out this detailed list of steps you can take to troubleshoot this error.
To summarize the article, here are the most common ways to fix this:
- Navigate to Total Upkeep > Settings > Backup Process. If System Zip is available, choose that option.
- In the same menu, check the box to enable the Filelist Analysis and attempt to create another backup. Then, navigate to Total Upkeep > Tools > Logs, and look for the most recent log that ends in
filelist.log. Examine the filelist and look for any very large files or directories. You can then delete those files if you don’t need them, or exclude them from your backups to conserve resources. - Follow these instructions to increase your Max Execution Time and Memory Limit
Hi Brandon,
I have been trying to change the compressor type and it is the reason why I started this thread in the first place.
However, I cant change the compressor type or enable file analys. It says the following error when I try to save the setting in Backup Process
We were unable to save your settings for the following reason(s):
An error occurred when modifying cron jobs. Please try again.
Hi Tuan,
Yes, you’re more than likely exceeding some type of server side limitation set by your hosting provider. What you should do is reach out to your hosting provider to see if they can determine what caused the backup to fail.
Specifically, you should ask if you’ve exceeded your Disk Input/Output limit, Memory Limit, CPU Limit, or if they have any other resource-monitoring system that may have terminated the backup process.
- The topic ‘How Do I Change the Compressor type in Total Upkeep?’ is closed to new replies.
