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  • #32870
    Kenny Kyle
    Guest

    I have tried to log in to edit my website but boldgrid will not accept my password so I click to change it and you won’t e-mail to reset my password

    #32883
    Jesse Owens
    Keymaster

    Hi Kenny-

    I’m sorry to hear about the trouble resetting your password, we’ll be happy to help. Keep in mind that while we create the software you use to build your site, we don’t have any access to your site or password- it’s your website that sends the email to reset your password.

    The most common reasons not to get your reset email is that it was caught by a spam filter, or was sent to a different email address that the one you normally check. But not to worry, there are several ways you can get back into your dashboard. Check out this article with 5 ways to change your WordPress Password. Your hosting provider may also be able to help you reset your password.

Viewing 2 posts - 1 through 2 (of 2 total)
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