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  • #55275

    Um, your app seems designed to NOT work. I tried to set up an FTP backup but the pathway demands that I NOT use dots. However DOTS is in the pathway of my URL.

    SO HOW IS THIS SUPPOSED TO WORK if you cannot use a dot as per the FTP?

    This is a scam. I am calling you out. Prove me wrong before I go to Trustpilot and tell everyone.

    Brandon C

    Hi Annie,

    Thank you for reaching out and I’m sorry to hear you’re having a bit of trouble but let’s see if we can help you out.

    The FTP remote storage settings for our WordPress backup plugin has a field in there titled Folder Name and you can configure a unique folder for each of your websites to use for backup storage. You can locate the FTP storage settings by navigating to Total Upkeep > Settings > Backup Storage in your WordPress dashboard and then click the Configure/Update link next to the FTP/SFTP option. The Folder Name field is just below FTP Username and FTP Password.

    The Folder Name option in the FTP settings only allows you to specify a single folder to use for storing backups and unfortunately does not accept inputs for nested folders.

    One thing you could try though is creating a separate FTP account for your web server that uses the /backup folder as its home directory and use that account to manage the FTP uploads. That way you will be able to supply site1 in the Folder Name field and ensure that it exists as a subdirectory of the /backup folder in your web server’s file system.

    I hope this helps. Please let us know if you have any other questions for us!

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