Topic Resolution: Resolved
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  • #22298

    e.g. youremail@gmail.com *

    My password is coming up invalid,

    When I try to reset my password I get this message “You must provide a valid email”

    Please
    Help me get into my account

    Pls see a copy of my receipt below

    Please save this receipt for your records.

    BoldGrid
    6100 Center Drive
    Suite 1190
    Los Angeles, CA 90045

    Order Number: BG-603E67A3
    Date: June 22, 2018
    Total Charge: $60.00

    Quantity
    Item
    Renewal Date
    Total

    1
    Premium Connect Key
    June 22, 2019
    60.00

    Total Charge: $60.00
    Billed to: xx-1005

    #26186
    James Miller
    Guest

    I cant log in to edit my information on my page.

    The email is not working and I need to change my PW.

    #26199
    Joseph W
    Keymaster

    Hi James, I am sorry to hear that the password reset email is not working and our team will do everything we can to help!

    If you are not receiving the default password reset email in your inbox then I recommend try some of the techniques outlines in this guide from our support center that demonstrates a few alternative ways of resetting your password information.

    I hope that helps you restore access to your website and please let us know if you have any other questions for us!

Viewing 3 posts - 1 through 3 (of 3 total)
  • The topic ‘[Resolved] I cant log into my account and my email is coming up invalid’ is closed to new replies.