Apologies for the delay in this answer. For some reason, you were not re-directed to the new BoldGrid Support page when you asked your question. The issue has since been resolved and questions that were not supposed to go this older system are being addressed. So, again, our sincere apologies for the confusion.
Support chat is not available via BoldGrid, but your hosting service may provide it. If your question can be addressed by the host’s support team, or they may help you pass along the issue to BoldGrid’s support team.
If you have any further questions or comments, please let us know.