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  • #55498
    Q
    Guest

    Hi:

    I’m no longer able to edit our website using the visual editor. The tab doesn’t work no matter how many times I click on it. We’ve never had this issue before. I reported the issue a few months ago but didn’t get back to Brandon C. in a timely manner so the thread was closed. Sorry about that. Can you please help?

    #55552
    Brandon C
    Keymaster

    Hi Q,

    No worries! Thanks for reaching back out with your BoldGrid Post and Page Builder questions. I reviewed our previous thread. Have you tried any of the steps listed there?

    Thanks Q,
    
    OK I see you're using the Pavilion theme with BoldGrid Post and Page Builder for WordPress. It looks like you're actually page content is still laid out correctly and that's a good thing. Have you updated either recently?  Or your WordPress core? If so, try using WP Rollback to rollback to a previous version where the Post and Page builder functionality was working properly.
    
    I wanted to ask, did you notice this issue only on a singular page or is it present on all pages and posts in your theme?

    We look forward to assisting your further with this.

    #55606
    Q
    Guest

    Thanks Brandon. No, I didn’t make any recent updates. The issue is on all pages.

    #55624
    Brandon C
    Keymaster

    Thank you Q,

    Did you also try switching your preferred editor? It’s possible it was changed back to the classic WordPress editor at some point. The guide linked above will explain how to switch your preferred page/post editor back to the BoldGrid Post and Page Builder.

    I hope this helps Q!

Viewing 4 posts - 1 through 4 (of 4 total)
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