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I’ve installed BoldGrid as part of the WP installation on A2 Hosting. I’ve tried suggestions that have been reported in other threads (turned off ModSecurity, uninstalled other plugins, made sure the Inspiration files have been installed, etc.). It’m still getting the “There was an error fetching categories. Please try again in a few minutes.” error message.
What else can I do to get it to work?
Sorry for the problem with getting the Inspirations listed due to the categories error. I checked it recently, and the problem should be okay. There may have been an issue with the server, but I checked it on a test installation and the categories are loading at this point. If the problem recurs, please provide us the domain for your account and we can look into it further.
Your logs would be your PHP and web server error logs, You would need to ask your host where the logs are located for their platform. If you are still getting the error I would recommend replacing the core files for WordPress and your plugins and ensuring the database is not corrupted.
My hosting team was kind enough to dig into this pesky error. They claim this is due to MultiSite being installed and that Bold Grid is not compatible. The instructions to revert tot he Single Site option are lengthy and detailed. Might there be a Bold Grid solution on the way to work with MultiSite? MultiSite was installed by error but of course allows 1 or more sites.