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  • #34918
    jeremy kennedy

    User name and pass word on email I got doesn’t work.i need to login to boldgrid to tweak my webpage. Thanks

    Joseph W

    Hi Jeremy,

    Sorry to hear that your login information isn’t updating properly and our team will do everything we can to help!

    If the password reset email is not updating your password as expected then there are a few other techniques that you can use to restore access to your dashboard. This guide in our support center demonstrates 5 ways you can reset your WordPress password information and I hope that it will help you get your login fixed.

    Some of those techniques require direct modifications to your website’s database as well as using SSH and command line tools, and if you are at all uncomfortable making those changes on your own then you might want to contact your WordPress hosting provider for additional assistance since their support team already has all of the access required to make those changes on your behalf.

    Please let us know if you have any other questions for us!

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