Tagged: W3 Total Cache Troubleshooting
July 22, 2021 at 10:12 am #40850Tim ClarkeGuest
Strange one, this!
It appears that this has only happened since upgrading WordPress to 5.8. This may or may not be a coincidence. It also only seems to be on my own computer. I don’t have the problem on my phone and my wife doesn’t have it on her computer either.
However, there are a number of images that are displaying as broken links – both when browsing the shop and when working in WordPress itself. Yet they are there! In my browser, I can right-click “Copy Image Link” then paste and go in my browser and it appears. It then subsequently appears on the page I was looking at (product category) and in the product itself. Close the browser and reopen it, though, and it’s gone again! Always the same images.
I disabled W3TC and it didn’t make any difference. So I wondering if it is just a problem on my own computer. But it’s too much of a coincidence that it happened with the WordPress upgrade.
It may well be nothing to do with W3TC, or there may be a setting that I can use to fix it in there.
If anyone can help, that would be most appreciated!July 22, 2021 at 10:44 am #40861Marko VasiljevicKeymaster
Thank you for reaching out and I am happy to assist you with this.
I’ve checked your website and browsed through your website and I can see all the images loading correctly – no broken links.
Since this only happens on your computer it’s unlikely that it has something to do with the W3 Total Cache. Have you tried clearing your browser cache or check the website in some other browser and see if you are experiencing the same issue?
Let me know if this helps!
Thanks!July 26, 2021 at 5:58 am #40966Tim ClarkeGuest
Thank you for your quick response. Having done some more research on this, I have discovered that it appears to be Jetpack Site Accelerator that’s causing the problem. If I turn this off, then I can view the images. Turn it back on and they go again!
Is this a clash with W3TC? Do I need it anyway?
Would appreciate your views on this.
TimJuly 26, 2021 at 6:03 am #40987Marko VasiljevicKeymaster
Thank you for the information and I am glad that you found the source of the issue.
You should keep it disabled in this case because it’s not recommended to use more than one optimization plugin.
Jetpack offers some minimal and basic optimization and since you are using W3 Total Cache you should keep this disabled.
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