Viewing 4 posts - 1 through 4 (of 4 total)
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  • #35868
    Sandra Martin

    I just now purchased the Pro version for 1 year before I realized that my installation with WordPress won’t support your plugin. If I’m mistaken, please let me know, but “Not Supported” is what I see when I got to your plugin on WordPress.

    I’m subscribing to the Business tier on

    Will you please issue a refund for my purchase?

    Joseph W

    Hi Sandra, sorry to hear that W3 Total Cache is not compatible with your hosting environment and we will do everything we can to help!

    If you would like to receive a refund for your Pro subscription please get in touch with our W3 Total Cache Sales team by navigating to Performance > Support > Billing Support in your WordPress dashboard or by using the contact form on the W3 Total Cache website.

    Please let us know if you have any other questions for us, we are always happy to help!

    Sandra Martin

    I think you misunderstood me. I cannot install it, therefore, I have no way to reach out to you through WordPress, and I cannot find a way to contact your support team any other way than this through your website. Please have someone from your customer support team contact me about a refund for the license I cannot use.

    Jesse Owens

    Hi Sandra-

    Thanks for the update. Since this is a public forum, we’re not able to process refund requests here.

    Since you’re not able to use the Dashboard option, please contact the billing support team using their dedicated contact form.

Viewing 4 posts - 1 through 4 (of 4 total)
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