Tagged: W3 Total Cache License
-
AuthorPosts
-
Daniel CarrascoGuest
Hello,
I have sent three support ticket long time ago (several weeks), using the “PRO” feature in the plugins, and none of them was even responsed. This isn’t the kind of support I expect from a pay plugin and to be honest, I am seriously thinking about to move to another plugin with people behind.
My problem is simple, I want to move my license from a site to another because I have activated by error the license on our PRE environment tryint to test the features first. Now I can’t use the key on our PRO environment because it says that is in use, to remove the license from the PRE environment has not worked and when I try to add it as “DEVELOP PRO” it’s just activated as production again. Looks like on our develop enviroment that method has worked, but I have not activated the “PRO” feature before so it is not in the same status.
One of the tiket was precissely how to use the PRO features on our development environments without have to pay for every single environment. Finally I found the way to do it but was late and the license is active on our PRE environment, and that is why we want to move it
Best regards.
Marko VasiljevicKeymasterHello Daniel,
Thank you for reaching out and I am happy to help!
I’ve tried to find the W3 Total Cache subscription associated with your name or email you provided, however, I was not able to.
As this is a public forum, it’s not recommended to share sensitive information here.
Can you please drop us a note directly via this contact form or email customer-support@w3-edge.com and share the license key so I can reset the active URL for you
Thanks!Daniel CarrascoGuestHello,
For sure the license is linked to another email because we never link the licenses and accounts to personal addresses. Anyway, this post can be closed. I’ll try to contact via the support ticket to see if now I can get support. I don’t know if the request includes the license key to avoid a possible filter of association to a license, because maybe that is the problem.
Best regards.
Marko VasiljevicKeymasterHey Daniel,
Thank you for your feedback.
I’ve checked the support channel and there are no emails from you still.
If you’ve sent a request let me know so I can confirm this
Thanks!Marko VasiljevicKeymasterHey Daniel,
Thank you for your feedback.
I’ve checked the support channel and there are no emails from you still.
If you’ve sent a request let me know so I can confirm this
Thanks! -
AuthorPosts