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  • #129037 Reply
    Liz
    Guest

    I have the scheduler turned off for back ups. I saw the disk space usage on my site jump yesterday. When I went to check what was going on, I found that total upkeep had created five backups a hour apart. What would cause it to do this? The last one was yesterday at 9:25 AM.

    #129070 Reply
    Brandon C
    Keymaster

    Hi Liz,

    Thanks for reaching out with your Total Upkeep questions.  Something seems to be triggering your  backups this could be tied to something like an existing cron job on your server or automatic update configuration.

    We actually have a video on how to find what exactly triggered your backup.  Please take a look and try the steps in the video.

    Let us know if you have any questions! We’re looking forward to reviewing your findings and assisting you further with this.

    #129085 Reply
    Liz
    Guest

    I watched the video on how to tell what triggered the backup. My dashboard does not show if it was auto, manual, or scheduled. When I open the view details, there is no more info link.

    #129092 Reply
    Brandon C
    Keymaster

    Hi Liz, the video displays 3 backups that have already been configured and renamed so your dashboard won’t actually display it that way.

    Your backup file should look something like this: archive-XXXXXXXX.log find your most recent archive file and click more info. If the more info link does not work please send us a screenshot of the “more info” page so that we can have a look.

    Thanks Liz

    #129452 Reply
    Liz
    Guest

    All of the logs stop at about 86%. There are a few that stop at 1%. Here is the last log from the series of backups.

    [2024-04-11 01:20:22 UTC] PHP Version: 8.1.27
    [2024-04-11 01:20:22 UTC] WordPress Version: 6.5
    [2024-04-11 01:20:22 UTC] Total Upkeep version: 1.16.0
    [2024-04-11 01:20:22 UTC] getpgid support: Available
    [2024-04-11 01:20:22 UTC] Backup process initialized.
    [2024-04-11 01:20:22 UTC] Backup process initialized.
    [2024-04-11 01:20:22 UTC] Process id: 728190
    [2024-04-11 01:20:22 UTC] --------------------------------------------------------------------------------
    [2024-04-11 01:20:22 UTC] Starting dump of database...
    [2024-04-11 01:20:22 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 144567272 (137.87 MB) / 145322312 (139 MB)
    [2024-04-11 01:20:22 UTC] Database info: Array
    (

    [wp_k6ipzw_zettle_woocommerce_id_map] => 0
    )

    [2024-04-11 01:20:27 UTC] Dump of database complete! $status = 1
    [2024-04-11 01:20:27 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 144542560 (137.85 MB) / 156170504 (149 MB)
    [2024-04-11 01:20:27 UTC] --------------------------------------------------------------------------------
    [2024-04-11 01:20:27 UTC] Retrieving file list.
    [2024-04-11 01:20:43 UTC] Retrieving backup directory.
    [2024-04-11 01:20:43 UTC] Adding Database to file list.
    [2024-04-11 01:20:43 UTC] Database dump file added to file list: /home/happbeeacres_vps/boldgrid_backup/happbeeacres_com_1.20240411-012022.sql / 202034853 (192.68 MB)

    [2024-04-11 01:25:20 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 206076656 (196.53 MB) / 280670544 (268 MB)
    [2024-04-11 01:25:22 UTC] Chunk closed in 1.698805809021 seconds. 87% complete closing
    [2024-04-11 01:25:22 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 206076656 (196.53 MB) / 280670544 (268 MB)

    #129477 Reply
    Brandon C
    Keymaster

    Hi Liz,

    Somehow our thread was deleted but no worries I still have your information.

    Your backups are 4.3GB+ and php is having a problem getting the log out of the backup to get all information associated with it. That explains why there’s no extra info in the space usually shown in “more info”.

    We’d identified a solution for this but it will require a quick patch and update. Please standby and we contact you the moment this patch release goes out. You can track the status of the bug request here – https://github.com/BoldGrid/boldgrid-backup/issues/586

    Thanks for working through this with us Liz!

    #130024 Reply
    Brandon C
    Keymaster

    Hi Liz,

    I was informed that the patch has gone out for this. Please update your Total Upkeep plugin and allow the backup to run again. Once the backup is complete check the “View Details” < "More Info" section and it should show you what's triggering the backup now. Thank you for your patience!

Viewing 7 posts - 1 through 7 (of 7 total)
Reply To: I turned off Total Upkeep auto-backups but backups still run
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