April 4, 2022 at 10:21 am #49518CollinGuest
I have just deactivate my maintenance mode on my WordPress Site & discovered that both the content & design of my Home Page is entirely different from the Live Site. The Live Site states that the page was posted on 20 Jan 2022 by Admin but I don’t recall that such a page was posted.
The Contact Us Page has the Top Portion similar but the bottom portion still contains the old address of the Sample Page which i had already deleted on WordPress Site.
Thank you for the assistance.April 4, 2022 at 10:30 am #49573
Thanks for reaching out and thank you for using BoldGrid Post and Page Builder for WordPress!
I’m sorry to hear you’re having issues with your live websites display. I think it’s caused by a corrupt permalink structure. Whenever we make changes to our WordPress sites, especially from a maintenance mode environment we want to refresh permalinks after publishing those changes.
To refresh your permalinks navigate from your WordPress dashboard to Settings < Permalinks, then just scroll down and click “Save” and that will rebuild your permalink structure. After doing so, clear all cache related to your website (including browser cache and server side cache), then refresh the site.
I hope this helps. Please reach back out if you have any other questions for us.April 5, 2022 at 1:47 pm #49602CollinGuest
Many thanks for your advise. I had already click on the SAVE icon under Permalinks & I couldn’t find any icons under WordPress to clear my server cache nor refresh my website. So I install a new plugin to clear the cache. After doing all this, it still remain the same. I later inserted a new page under the Menu, & on d Live Site, it still showed the Old Address Of The Sample page at the bottom portion although I had deleted it & on my WordPress site, this bottom portion is not reflected. Many Thanks for your inputs.April 5, 2022 at 2:00 pm #49645
Thanks for your reply Collin,
Could you please reply to this thread with the URL of website linking us to one of the pages you’re having trouble with. We would like to inspect the page directly, this could give us some clues as to why this issue is happening. Since we now know that the problem not caching it could possibly be a corrupt .htaccess file or some other server side issue causing the error.
We also want to confirm that the permalink of the page you are using is correct. I know you mentioned that you were not aware of a the page being posted on 20 Jan 2022, it’s possible that you’re actually viewing a totally different page than the one you set out to edit.
We look forward to your reply.April 6, 2022 at 7:46 am #49650CollinGuest
Many thanks for your reply. As I run a business, I prefer to keep my URL private (I understand this forum is public) at
least until its being rectified. Have you got a private Boldgrid email I could sent this infor to?
Will viewing the URL also reconfirm the status of the Permalink? Thank you so much for your assistance!
CollinApril 6, 2022 at 7:50 am #49677
I definitely understand your concern, I see you have a premium connect key attached to your email address which means you have access to our Premium Support channel. With premium support you’ll have absolute privacy and you can also give us permission to access your site to inspect directly if need be.
We look forward to assisting you there!
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