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Our domain is azseniorvb.org. It contains a Ninja form for inquiries by interested volleyball players. The inquiries are routed to one of our members who uses AOL for email, and the AOL spam filter is blocking them. In order to add our site as a safe email source, he has to use the format “username@azseniorvb.org.” What “username” do we use, or is there some other workaround for this problem? Thanks!
Hello,
Sorry for the problem with the AOL email spam filter. You need to use the email address that is being used to send the email to your clients. It is also possible that changing the email “user name” won’t help as it may be the domain itself that is being blocked. If you’re not following email guidelines to keep your emails from not being qualified as spam, then you need to review those instructions. For example, are you providing a way for a user to opt-out of receiving your emails? Check out this Can Spam Act article to see how you can properly format our emails. You may also be able to whitelist your emails. Check out this article from the AOL Postmaster on the process. Finally, the person who wants to receive the email may be able to simply whitelist it as long they use the proper email address for your email.
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