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    Heather Trimm


    For a few years now I’ve experienced issues with my computer’s browser (pick one…I use Chrome but have tested this in Safari and Firefox) showing me a perfect reality. How things should be looking without issues. Come to find out in incognito, the changes aren’t there or things aren’t right. This has been various things but today…today it’s my brand new post. I see it on my site’s blog page. It says it’s published, the link is live and works and it works from social media. In my Chrome, it’s right there as usual and as it should be. However, if I got incognito or go to my phone or my friends check it, it does NOT appear on my blog page. I send them the link and it works but it doesn’t show up. Therefore, my mail service doesn’t pick it up and it didn’t get sent out to my mailing list. What is going on? I’ve cleared browser cache, gone through my W3TC and tried purging and even playing with different settings. NOTHING makes the post show up. Please help…it’s one thing when it’s an Instagram feed or something that doesn’t truly matter. But my brand new content matters and needs to get to my readers and this is ridiculous. Thank you in advance!

    Marko Vasiljevic

    Hello Heather,

    Thank you for reaching out and I am happy to assist you with this.
    I’ve checked your website and also the blog page and as I can see the last article was posted on MARCH 27, 2022. Can you please confirm this?
    One other thing that I can see is the x-proxy-cache: HIT header when inspecting the website. This indicates that you have multiple layers of caching – Meaning, besides W3 Total Cache, you also have Proxy caching enabled on your server.
    W3 Total Cache purges the cache automatically when the content is updated to ensure updated pages are shown to the visitors. However, W3 Total Cache cannot purge server-side cache or Proxy cache. Proxy cache usually has the expires set when configured, so I would advise reaching out to your hosting provider for assistance with this, and either disable Proxy Cache and let the only W3 Total Cache handle the Page Caching, or Make sure to purge the PProxy Cache once the content is updated.
    I hope this helps!

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