[Andrey]

I’m unable to pay for my BoldGrid subscription. Each attempt results in a payment error, stating the card is declined. This card works fine for other services, such as Google subscriptions and online advertising payments. Could you help identify the issue?

[Elana]

Hello Andrey,

​Thank you for reaching out to our support team.

The error code on our end was a generic error code of “Your transaction was declined. Please use a different card or contact your bank.”

Did you receive a code when you tried to process the payment?

Thanks
Elana.

[Andrey]

Yes, I got it when I tried to pay for the subscription after I wrote down all the information from my card.

[Elana]

Hello Andrey,

​Thank you for reaching out to our support team.

Are you able to try the card again for me and see if its working now for you?

Thanks
Elana.

[Author]

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