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Here is what I see in my dashboard – it appears that the post & page builder is trying to DOWNGRADE to the .7 release.
Premium extension for the Post and Page Builder.Version 1.2.8 | By BoldGrid | View details
Enable auto-updates
There is a new version of Post and Page Builder Premium available. View version 1.2.7 details or update now.If I enable auto-updates, every 2 minutes I get an email saying that the Post and Page Builder is updated! Yet, when I log in, I see the the current version is 1.2.8 with the message “There is a new version of Post and Page Builder Premium available. View version 1.2.7 details or update now.
In order to stop the flood of update notices going to my inbox, I had to disable auto updates. Can you explain / fix this?
Thanks youHello Janet,
Thank you for reaching out to our support team.
We had an issue with the last update and this should be resolved now I apologize for the inconvenience.
Can you make sure that the Post and Page Builder update is on 1.2.7 and the banner to update is gone. If you are having issues with the update you can clear the cached transients causing the issue. To clear them, please go to your WordPress Dashboard > Updates. There, where it shows the current version and the “Last checked” date, click the “Check Again” button. That usually clears those transients, and you should then be able to update the plugin.
For the emails, they should stop once you have the plugin updated, however, if there is emails queued on the server those will continue to send until they are either removed from the queue or sent.
Removing them depends heavily on your server configuration.
If you have WHM access, you can log in and go to the Mail Queue Manager to clear the queue manually. If not, you’ll need to contact your hosting provider and ask them to check and clear the mail logs.
Thanks
Elana.Did as you suggested to “check for updates – still seeing that the current version is 1.2.8 and wanting to update to 1.2.7. deactivated and re-activated plugin, and the update message is gone, but the plugin version is now 1.2.8 . But I got a fatal wordpress error “(white screen) I thought you said 1.2.7 was the latest? ?
White screen issue is mysteriously gone, but with this behavior, I think the installation is somewhat unstable…..what is going on?
And a subsequent reload of the page and the problem is back
Post and Page Builder Premium
Deactivate
Premium extension for the Post and Page Builder.Version 1.2.8 | By BoldGrid | View details
Enable auto-updates
There is a new version of Post and Page Builder Premium available. View version 1.2.7 details or update now.Hello Janet,
Thank you for reaching out to our support team.
Can you log into BoldGrid Central and re-download the Pro plugin and re-install the pro plugin into your WordPress install. Also, clear out any caching plugins and browser cache as well to see if this will clear out the error for you.
Thanks
Elana.
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