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Posts
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I just upgraded to premium, but don’t seem to have access to the premium suite. Rather, I am still in the one site free demo area.
Saw the post about removing the old key, that is frankly impossible for a normal person to understand. Please tell me your company doesn’t throw a curve ball at your own customer, who you just got to upgrade!
Hello,
Thanks for submitting a question about the Premium Key not working.
In some rare cases, the key value needs to be blanked out in the database so you are prompted for a new one next time you log in. Our guide provides instructions on how to edit the database with phpMyAdmin.
If you are still having issues after reviewing the guide provided, I would suggest that you contact your host directly.
Best,
Christopher M.
Hello,
Thanks for submitting a question about the Premium Key not working.
In some rare cases, the key value needs to be blanked out in the database so you are prompted for a new one next time you log in. Our guide provides instructions on how to edit the database with phpMyAdmin.
If you are still having issues after reviewing the guide provided, I would suggest that you contact your host directly.
Best,
Christopher M.
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