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  • #67491
    Peter Castle


    I am trying to get in touch to get billing assistance. We are being billed for a product we aren’t using and have not being able to locate an account login.

    I believe the product we’re being billed for is W3 Cache.

    However because you have locked one to one support to preimuim subscribers, and I can’t find our account details, I’m not able to use that method.

    Could someone please contact my email directly to resolve this issue or I will have to ask our bank to dispute the transaction.


    Marko Vasiljevic

    Hello Peter,

    Thank you for reaching out and I am happy to assist you with this.
    I’ve checked the W3 Total Cache subscriptions using the email address you provided. We do have a renewed subscription that took place on July 7th 2022.
    The ” Renewal Reminder ” email was sent to the email address used to subscribe to W3 Total Cache Pro, one week prior to the renewal of the license on Jun 30, 2022, 12:12 AM EDT.
    When the W3 Total Cache Pro was purchased and when you subscribed to the Pro version, you accepted the Terms&Conditions and agreed to a recurring subscription.
    W3 Total Cache checkout page with terms of use highlighted
    In that email, there was a link to your account in which you can cancel the renewal or check your subscription and your invoices.
    You can always use your email address to check the subscription
    As for the availability of support, we do have a support channel via the plugin in Performance>Support>Billing Support (Pro), or via the website contact form.

Viewing 2 posts - 1 through 2 (of 2 total)
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