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I recently reached out to tech support for help updating my site. Now my published “live site” no longer displays the formatting that appears in my editor view (Site Title, Menu, boxes, buttons all look different and there are overlapping elements in my blog). I’ve tried clicking “update” but this does not work. I don’t know how to resolve this. I appreciate any help or suggestions. Thank you
Hi Rebecca,
Thanks for reaching out and thank you for using Revolve WordPress theme with BoldGrid Post and Page Builder for WordPress!
I think this is a common issue caused by a corrupt permalink structure. To correct it, visit the Settings section of your WordPress dashboard, click on Peramlinks, then scroll down to the bottom of your page and click Save.
Be sure to also clear all cache associated with your website (including any browser cache and/or server side cache).
I hope this helps. Please reach back out if you have any other questions for us.
Thank you for the suggestion. I logged into the WordPress Dashboard and found the permalinks in the settings and clicked save. Then I cleared the browser cache. I know I did this successfully since I got an email from Google that I was logging in on a new device-not recognized by Chrome browser since I cleared the cache. I checked my site in an incognito window and the formatting is still messed up. I went into my browser’s cookies and deleted all associated with my site in particular. This did not work. Can you suggest what else I may try to fix the formatting? Much appreciation.
Thanks Rebecca,
Could you please attach a screenshot of your page inside of the page builder so that we can review the correct formatting? It looks to me like some margin or padding just needs to be adjusted in one of your upper block sections. You can use IMGbb to share your screen shot with us.
We look forward to assisting you further with this.
Here is a link to the image of my Home Page layout:
Here is the overlapping problem with the blog page content:
On all pages other than my home page, the site title is tiny:
https://ibb.co/SrQhwJ5I really appreciate your help with this. Thank you.
Thanks Rebecca,
We really appreciate your screenshots. So first thing I noticed is that it seems like a control in your Color Palette has been changed and is now reflecting a different color on your front end. Could you review the color palette in your WordPress Customizer Appearance < Customize so that we can confirm the colors that are available?
Second the blog page issue is a simple margin issue. You can try selecting the upper most section of the “Main-Content” area in your page editor, then navigate to Advance Controls, find the margin control and increase the “Margin-top” value enough so that it sits below your page header section.
I hope this helps. We look forward to helping you to resolve all of your concerns!
BUMP
Here is what the color palette looks like:
The colors from left to right are:
#ffffff
#121012
#18161a
#84777d
#3a333aI hope this helps. Please let me know what next steps to take.
Thanks Rebecca,
It looks like this issue stems directly from your V1 Resolve theme lacking the necessary updates to support the page builder colors and therefore, there are elements are clashing on the live site.
Our flagship WordPress theme Crio Pro seamlessly integrates with Post and Page Builder and the elements from Resolve are incorporated in Crio out of the box so you shouldn’t have any trouble transferring your content over.
We recommend updating your BoldGrid theme to Crio to ensure that it receives the proper maintenance to stay up to date with the ever changing WordPress core application.
I see that you have premium connect key which gives you access to our Premium Support Channel. With premium support you can give us permission to log in to your site and make changes directly. That way we can help you set up the new Crio theme if you decide to take that option.
I hope I’ve answered all your questions. We’re definitely here to help if you need further assistance with anything.
- The topic ‘Published site looks different than the page editor in my Crio WordPress theme’ is closed to new replies.
