Please help! I contacted tech support to help update my website and now the design is messed up. The website I am working on in editor mode does not look like my published site. I’ve been waiting to hear back from BoldGrid support but have not heard anything in weeks. I really need help–BoldGrid is not working for me.
I’m sorry you’re having trouble with your BoldGrid Post and Page Builder for WordPress but we can help you out.
I think if you haven’t done so already the first thing you should do is clear all cache associated with your website. Elements are often cached into the database and sometimes when you make changes in the page editor these cached elements with still appear instead of your updates.
Be sure to clear “all” cache associated with your website. This includes browser cache and any server side caching agents like Nginx that you might be running on your site.
I hope this helps. We look further to assisting you further with this if need be.
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