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  • #167514 Reply
    Jihyun
    Guest

    Hello,

    I am having trouble connecting Redis to the Object Cache in W3 Total Cache. Despite verifying my server configuration, I keep receiving “Test Failed” errors.

    What I have confirmed:

    PHP-Redis Extension: Installed and active (php -m | grep redis returns positive).
    Redis Service: The Redis server is running and responds with PONG when pinged via redis-cli.
    Connection Details: I have tried using 127.0.0.1:6379 and localhost:6379, but the result is the same.

    Please refer the following screenshots:
    스크린샷 2025 12 24 오후 2 12 13
    스크린샷 2025 12 24 오후 2 12 25

    Could you please advise if there is a specific configuration or debugging step I might be missing for W3TC to recognize the Redis instance?

    Best regards,

    #167632 Reply

    Hello Jihyun

    Thank you for reaching out, and I am happy to help!
    Just to confirm, have you tried restarting the Redis instance and trying the default IP: Port in the W3 Total Cache Object Cache settings for Redis?
    Thanks!

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Reply To: Redis connection failed in Object Cache despite PHP-redis being active
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