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Dear W3 Total Cache Pro Team,
I hope this message finds you well.
We recently subscribed to W3 Total Cache Pro to explore its advanced features and evaluate the impact on our website’s performance. While we appreciate the range of options available, after thorough testing, we found that the Pro features did not deliver a significant improvement in our website’s performance compared to our expectations and requirements.
As we are still within the 30-day trial period, I would like to kindly request a refund in accordance with your refund policy.
Please let me know if you require any additional information from my side to process this request, such as our account details or transaction ID.
Thank you for your understanding and assistance. I look forward to your confirmation.Email used for purchase: -redacted-
Hello James,
Thank you for reaching out, and I am happy to help!
You mentioned that the W3 Total Cache Pro did not meet your expectations and requirements. Being that the W3 Total Cache is the most complete optimization solution, and that the license key is enabled on the dev site, can you please share more information on what your expectations and requirements are so we can better understand what caused the refund request?
Thanks!Hello, and thank you for the note. The amount of development time and customization required to implement the pro version is more than we have an allowance for at the moment, and so we have decided, after a trial, that this product does not meet our needs at this time.
In addition to the refund, could you please send a receipt for the initial purchase? We are attempting to reconcile that with our accounting division.
Thank you, and all the best.
James Seidler
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