Tagged: BoldGrid Themes, Diced
March 2, 2022 at 2:44 pm #48011Nan FischerGuest
The text for ‘Related Products’ is between the product photo and the title of the product and runs vertically. I have auto-update enabled on most things, so I don’t know when this happened, but definitely in the last couple of weeks. It’s on every product page.
I did some troubleshooting with BoldGrid on the WP forums. I disabled my plugins one by one with no success. So we assume it’s a glitch in the Diced theme. I don’t want to add CSS to my site. I’m not comfortable doing that.
This is what it looks like on my end: https://snipboard.io/V4LOi9.jpg
Thanks!March 2, 2022 at 2:54 pm #48022
Thanks for reaching out and thanks for using Diced WordPress theme with BoldGrid Post and Page Builder.
My first theory is your issue is most likely due to a recent update, either with the WordPress core itself or your WooCommerce plugin. Your Diced theme is considered one of our legacy themes and no longer receives the updates to keep up with ever changing WordPress and WooCommerce standards.
With that being said it could be extremely difficult to rearrange your elements without using at least some CSS. You could try using a plugin like WP Rollback to rollback a suspected conflicting plugin, theme, or WordPress core to a previous version to hopefully resolve the issue.
You are a DreamHost client so that means you have access to our Premium Support. You are more that welcome to reach out there where you can give us permission to log into your site directly and give our best effort to address your concerns.
I hope this helps! Please reach back out if you have any other questions for us.March 14, 2022 at 12:15 pm #48490Nan FischerGuest
Sorry a response took so long! I’m in the middle of my busy season.
Thanks for the information. If I get Premium Support, will that transfer over to another theme? When my season is over, I’ll rebuild the site with a different theme that will hopefully stay updated.
If it doesn’t transfer, I’ll come back and ask how to add that CSS and then keep my fingers crossed. I can’t have any major problems right now.
Thank you!March 14, 2022 at 12:19 pm #48559
Premium support will transfer over to any product created by BoldGrid. As long as your license key is registered and active you’ll have access to Premium support. It’s just meant to give our loyal customers a more personal level of support.
Let us know if there’s anything else that we can answer for you!March 15, 2022 at 7:35 am #48585Nan FischerGuest
Great! Thanks for the info, Brandon! I’ll get that done soon.March 15, 2022 at 7:36 am #48608
Sure Nan anytime,
Don’t hesitate to reach back out if there’s anything else we can answer for you.
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