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  • #24075

    Hello cclowe,

    Sorry to hear you are having issues with your watermarked images after purchasing. During this time, did you log out of the dashboard entirely and then log back in? Have you cleared the caching on your browser as well? This should clear up the issue with the image that shows you purchased.

    As for the image that was not processed, that will need to be done again. If the transaction was not recorded, then it will definitely not remove the watermark as it was not ‘purchased’ yet.

    If you do not mind, can you provide a link to the site showing the images you are working with that are not working correctly?

    We want to ensure we can work out any kinks in this process so your images are able to be used immediately and without issue.

    Kindest Regards,
    Scott M


    Purchased some images yet some still show watermarks while others display without. In my transactions one image shows in receipts, while another image (watermarked) is not shown in receipts. My hosting company is InMotion Hosting, Inc and I have already worked with their support tech. The suggestion is to search for the images again but it took me hours to find appropriate images and not sure I can find them again. Besides one is paid for and therefore should not show watermarks. I have tried reloading from library since the purchase but it it still shows watermarks. The other image never appeared in my cart for purchase, it’s like they are not recognized as watermarked, help!

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