Resolve Theme with WooCommerce

Hi.

I still have not seen a response to the response I posted some 5 days ago after Elana posted her response above. Please advise.

Kevin

Hi.

Thank you for your response.

I was laboring under the impression from support people and web searches that the Inspiration Resolve theme was “ported” to Crio.

In other words, the look and feel “in Crio” would remain largely intact. Is there a “Resolve” name theme in Crio that appears just like the one in Inspirations? Thus, I would just need to copy and paste content.

This is a reasonable expectation as it’s “your” Inspiration Theme that you deprecated and “your” Crio. Why would you not “port” the Resolve theme and select defaults for new controls available in Crio? That would be taking good care of your customers and not dropping them on their heads.

The thrust of your answers seem to side step this and just talk about migrating to Crio.

Our site is very simple and we originally took the Inspirations Resolve theme and populated relevent content. We did add WooCommerce and Stripe for payments but did not customize anything.

Frankly, I would say that’s the whole point of your offered theme templates. One does not have to be a full time web developer to produce decent website results.
And I shouldn’t need to become one if BoldGrid deprecates a theme to move to a more capable platform.

Please provide more detail. At some point I can contact Premium Support but not everyone has that and I think folks should see what the answer is here to evaluate their needs and BoldGrid policy.

regards,

Kevin

PS I also have noticed that the date/time of my posts in the forum don’t match when I actually submitted them. I understand posts are moderated, but it is not particulary accurate to show my post as occuring days later followed shortly by your response.

Hi Elana.

Thank your for your response.

Finally, after weeks of inquiry (starting 5/28) to three tech support groups, the truth emerges. There is no Resolve theme in Crio. The Inspirations Resolve theme has to be “recreated” in Crio. What was a fill-in-the-blank themed website now becomes a custom job.

It’s rather frustrating to have to persevere this much to find out what’s really happening. And then to hear that there “was” a porting process back in the day exasperates that frustration.

Why not port the Resolve template to Crio and then let all of the customers use it migrate themselves at their discretion? That seems like far less work for you and easier work for your customers. Beats having to help each customer migrate, customizing as they go. Not only do you take good care of existing customers, but you ensure that they get off on the right foot. How many times did my IT company recommend InMotion Hosting and BoldGrid due to the excellent support and care in the past? What a disappointment.

And why not notify Resolve theme users that this was happening and that a porting process was available? Especially if it was a limited time offer.
We, to the best of my knowledge, received no such notice.
You could argue that InMotion Hosting should have provided the primary notification. I agree, but I bet BoldGrid tracks who is using what theme templates and could have done some notifying.

Having worked at software companies before creating my own IT company 20+ years ago, I know that tools and processes aren’t “deleted” or abandoned.
It’s a little hard to believe that are not “accessible”. Sounds like a policy decision.

You also referenced balancing innovation and continuity.
That can be true, but not in this case.
If BoldGrid had provided the same Resolve theme in Crio with defaults for the new controls, there would have been no need to balance anything.
Customers could have migrated, continued as before, and then taken advantage of the new Crio innovations as their needs dictated.
Simple.
Excellent customer service.

I appreciate your continued engagement and responses. InMotion Care, which turns out is isolated from InMotion Hosting, is taking steps to recreate the Resolve theme in Crio in the staging environment. I’ve seen the first pass. They copied content but the template with look and feel are not close.
Let’s see how far they get before I contact your support.

This whole journey started with signing up for InMotion Care, which is a new service of InMotion Hosting. For a monthly fee, they are supposed to provide a number of basic website services including WordPress, plugin, and theme update. We chose them over a 3rd party developer as it was InMotion -prior good experience, one-stop shopping, unified control panel and support.

Yet, turns out they are a completely different business unit with no contact/coordination with InMotion Hosting tech support. And communication is only through email and they’re somewhere else in the world – I get replies usually between 2 and 6 a.m.
I’ve had to insist they fulfill what they promised at signup. Five weeks in, I’m still fighting to get simple things done.

You’re welcome to pass on my experience with InMotion to your management. I thought they were supposed to be a major user/supporter of BoldGrid.

I would still like you to inquire further as to whether the porting tool process is still available.
I would also still like a rough estimate of the number of hours (porting tool or not) that would be needed to recreate the Resolve theme in Crio.
Given the expertise you have inhouse, I would expect that would be trivial to estimate.

Given all that is happening we need to evaluate whether we would now have a custom website in Crio and whether will we need 3rd party developer help going forward. Or, maybe we should back off and find a better solution for us and our own clients. We’ll see. It’s certainly been a eye opening experience all around.

regards,

Kevin