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Hi,
I created the clone of the site and backed up the main site and have been following the instructions listed on this page:
https://www.boldgrid.com/support/boldgrid-cloud-wordpress-product-guide/how-to-clone-your-production-wordpress-site-to-stagingEverything has gone perfectly, but when I get to the very last 2 steps, I’m hitting an error.
When I click “Restore” (after successfully copying and pasting the backup URL that following the above instructions gave me), it’s showing me this:
Total Upkeep – Restoration failed
Incompatible Archive.: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signatureI’ve double checked that I’m doing everything right. Can someone please advise?
Thank you.
Hi Lois-
Generally speaking, the PCLZIP_ERR_BAD_FORMAT error means that the backup archive was somehow corrupt.
We might be able to determine what went wrong based on the archive log on your main site. Navigate to Total Upkeep > Tools > Logs and look for the log file with a name like
archive-XXXXX.logand the timestamp corresponding to when you took the backup.We’re looking for the last few lines of that log, where you should see a message like
Backup complete!or else find some evidence of errors that happened during the backup process. If you can paste those log entries here, we can investigate further and get you all fixed.
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