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  • #74068
    Matt Templeman

    Hello. I am in recovery mode on my DreamHost WordPress site. The problem, apparently, is that my Crio premium plugin is not functioning. I have not made any modifications to the website for a week or so and it has been working fine. Suddenly, Crio gives the following error:

    An error of type E_ERROR was caused in line 169 of the file /home/dh_hg7hir/raccoonriverwrestling.org/wp-content/plugins/crio-premium/admin/class-crio-premium-admin.php. Error message: Uncaught Error: Failed opening required ‘/home/dh_hg7hir/raccoonriverwrestling.org/wp-content/themes/crio/inc/class-boldgrid-crio-welcome.php’ (include_path=’.:’) in /home/dh_hg7hir/raccoonriverwrestling.org/wp-content/plugins/crio-premium/admin/class-crio-premium-admin.php:169 Stack trace: #0 /home/dh_hg7hir/raccoonriverwrestling.org/wp-includes/class-wp-hook.php(308): Crio_Premium_Admin->add_crio_page(”) #1 /home/dh_hg7hir/raccoonriverwrestling.org/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #2 /home/dh_hg7hir/raccoonriverwrestling.org/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home/dh_hg7hir/raccoonriverwrestling.org/wp-admin/includes/menu.php(155): do_action(‘admin_menu’, ”) #4 /home/dh_hg7hir/raccoonriverwrestling.org/wp-admin/menu.php(428): require_once(‘/home/dh_hg7hir…’) #5 /home/dh_hg7hir/raccoonriverwrestling.org/wp-admin/admin.php(158): require(‘/home/dh_hg7hir…’) #6 /home/dh_hg7hir/raccoonriverwrestling.org/wp-admin/plugins.php(10): require_once(‘/home/dh_hg7hir…’) #7 {main} thrown

    Brandon C

    Hi Matthew,

    Thanks a lot for reaching out although I’m sorry to hear you’re having a bit of trouble.

    This error is likely tied to your BoldGrid Connect Key provided to you by DreamHost. The first thing you want to do is make sure your WordPress core application and Crio Pro WordPress theme are both up to up to date.

    Then check your DreamHost dashboard and locate your BoldGrid Connect Keys. DreamHost Support can help you find your connect keys if you have trouble.

    I hope this helps Matthew. Please let us know if you have any other questions for us.

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