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    Jeff Schmidtlein

    I need help, my backup is not working. I chatted with dreamhost, and they indicated it is a problem with the Crio plug in. I am trying to update that plugin and it wont let me. Below is the error:

    Total Upkeep – Update Protection
    On this page you are able to update WordPress, Plugins, and Themes. It is recommended to backup your site before performing updates. If you perform a backup here, before performing updates, then an automatic rollback is possible.

    Unfortunately there was an error creating your backup. Update protection is not available.

    Please try again. If you continue to experience problems, please contact us for additional support.

    Your backup failed, and we were unable to detect any fatal errors. This usually happens when your hosting provider kills a backup process using the “SIGKILL” signal. To learn more about this as well as troubleshooting techniques, please click here.

    If I uninstall the Crio plugin, what will happen to my website which is currently using the Crio plugin?

    Brandon C

    Hi Jeff

    Thanks for reaching out, I’m sorry to hear about the problems creating your backup.

    I’ve seen this error a number of times before. It typically occurs if the backup process is terminated without an error due to exceeding some limit of your hosting account. Check out this detailed list of steps you can take to troubleshoot this error.

    To summarize the article, here are the most common ways to fix this:

    Navigate to Total Upkeep > Settings > Backup Process. If System Zip is available, choose that option.
    In the same menu, check the box to enable the Filelist Analysis and attempt to create another backup. Then, navigate to Total Upkeep > Tools > Logs, and look for the most recent log that ends in filelist.log. Examine the filelist and look for any very large files or directories. You can then delete those files if you don’t need them, or exclude them from your backups to conserve resources.
    Follow these instructions to increase your Max Execution Time and Memory Limit.

    I hope this helps!

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