Thanks for reaching out and thanks for using Total Upkeep WordPress Backup Plugin.
I’m sorry to hear you’re having trouble with backups. Are you trying to create a backup or are you restoring one? Total Upkeep makes a log every time you create a backup, so if you the backup is failing that’s going to be the where we want to check first.
Navigate to Total Upkeep<<Tools<<Logs and find your most recent log, it’ll have a name like archive-xxxxxxx.log. If you can copy/paste your log results in your reply we’ll be able to give you some more information on what might be wrong.