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  • #25334
    Clive Gidney
    Guest

    When I activate Total Upkeep Premium plugin V1.3.1 it crashes my site with the message

    There has been a critical error on your website. Please check your site admin email inbox for instructions.

    Learn more about debugging in WordPress.

    When I login in recovery mode there is this message against the plugin

    This plugin failed to load properly and is paused during recovery mode.

    <div class=”error-display”>An error of type E_COMPILE_ERROR was caused in line 5 of the file /home4/clivegid/public_html/wp-content/plugins/01boldgrid-backup-premium/vendor/autoload.php. Error message: require_once(): Failed opening required '/home4/clivegid/public_html/wp-content/plugins/01boldgrid-backup-premium/vendor/composer/autoload_real.php' (include_path='.:/opt/cpanel/ea-php70/root/usr/share/pear')</div>

    Deactivating the plugin & the site functions OK Please advise

    #25346
    Jesse Owens
    Keymaster

    Hi Clive-

    Generally speaking, an E_COMPILE_ERROR is a fatal compile-time error. It’s similar to an E_ERROR, except it is generated by the Zend scripting engine.
    This probably means that your plugin files have been corrupted.

    It also looks like that version of the Total Upkeep backup plugin is out of date (the current version is 1.5.1), and it’s a little odd that it has “01” in the directory name. Here’s what I’d recommend:

    1. Delete Total Upkeep Premium from your Plugins > Installed Plugins menu
    2. Update the free Total Upkeep plugin, if it has an update available
    3. Download the newest version of Total Upkeep Premium
    4. Install that zip file from Plugins > Add New > Upload Plugin

    Please let us know if these steps don’t resolve the error for you, we’re happy to troubleshoot further.

    • This reply was modified 3 years, 9 months ago by Jesse Owens.
    • This reply was modified 3 years, 9 months ago by Jesse Owens.
    • This reply was modified 3 years, 9 months ago by Jesse Owens.
Viewing 2 posts - 1 through 2 (of 2 total)
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