Viewing 8 posts - 1 through 8 (of 8 total)
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  • #48998
    Lisa Dayhoff

    We are using Total Upkeep Premium on this website and have had numerous backups made. Despite this, the BoldGrid Notifications on our WordPress Dashboard say that the website is Not Fully Protected. When I clicked Fix This today to see if I can figure out what the problem is with it, I discovered that it now throws a critical error. This does not crash the entire website, thank goodness, but I can’t access anything to do with Total Upkeep. All I can do is deactivate it and reactivate it.

    Brandon C

    Hi Lisa,

    Thank you for reaching out and thanks for using Total Upkeep Premium for WordPress! Sorry to hear you’re having issues with Total Upkeep, but we’ll be happy to help out. Are you receiving this error when attempting to create a backup with Total Upkeep?

    Total Upkeep makes a log every time you create a backup, and that’s going to be the place we want to check first.

    Navigate to Total Upkeep > Tools > Logs and look for your most recent log with a name like archive-XXXXXXXX.log. If you can copy that and paste it here, we’ll be able to get some more information about what went wrong.

    Lisa Dayhoff

    I get the critical error when I try to look at any of the Total Upkeep pages. I tried looking in the files on the server, but didn’t see any logs.

    Brandon C

    Thanks Lisa,

    Is there a specific error message that you’re receiving when trying to access Total Upkeep Premium? If so can you copy/paste that error message here in the forum. Also have you recently updated Total Upkeep Premium or your WordPress core? Your problem could be directly tied to an update or need to update.

    You should also review your “Plugin” dashboard just to ensure that both Total Upkeep and Total Upkeep premium are both installed and activated on your website.

    Lisa Dayhoff

    Error message: There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Learn more about troubleshooting WordPress.

    WordPress Updates
    Here you can find information about updates, set auto-updates and see what plugins or themes need updating.

    Current version: 5.9.2
    Last checked on March 28, 2022 at 1:16 pm CDT. Check again.

    Total Upkeep
    Automated backups, remote backup to Amazon S3 and Google Drive, stop website crashes before they happen and more. Total Upkeep is the backup solution you need.

    Version 1.14.14 | By BoldGrid | View details
    Disable auto-updates
    Select Total Upkeep Premium
    Total Upkeep Premium
    Settings | Deactivate
    Premium extension for the Total Upkeep plugin.

    Brandon C

    Thank you Lisa,

    Did you only notice this issue after clicking the “Fix this” button from your site health options or was it after attempting to update Total Upkeep Premium or your WordPress core?

    You could try deactivating both plugins and then reactivating them to see if that restores functionality and you should also review your Premium License key just to be sure it’s still enabled. You’re more than welcome to reach out to our Premium Support channel as well where you can grant us access to your website so that we can log in and review your issue directly.

    I hope this helps Lisa!

    Lisa Dayhoff

    Hi, Brandon,

    So the first time I noticed this happening was when I clicked on the “Fix This” button, but it also happens when I try to click on any other link that would open a Total Upkeep page in admin. I have tried deactivating and reactivating them to no avail. My license key comes from Dreamhost, so I guess I would have to ask them about that. I’m thinking I may need to uninstall and reinstall it… which means I will most likely need to contact them about reactivating Premium.

    Brandon C

    Thank you for that Lisa,

    There are actually 2 other ways you can go about re-downloading the Total Upkeep plugin, through your Boldgrid Central dashboard, or by using this direct link to our asset server.

    You will need to login to BoldGrid Central with the same email address that is associated with your DreamHost account, since that is the one your premium key is assigned to.

    If you experience the same issue after re-installing the plugin try enabling debugging so that we can pull in the full error message and hopefully that should tell us something.

    I hope this helps. We look forward to assisting you further with this if need be.

Viewing 8 posts - 1 through 8 (of 8 total)
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