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  • #44293
    Christoph Treichler
    Guest

    Hello, when I tried to restore a backup version of the entire website with Total Upkeep, the error message “Permission Denied – Restoration failed” shows up. Can you help?

    #44302
    Brandon C
    Keymaster

    Hi Christoph,

    Thanks for your questions and thank your using Total Upkeep for WordPress!

    This error is related to the file permissions on your server. Normally when you see this it means your System Administrator disabled write permissions on the root of your website, and only allows the user to write to the wp-content directory rather than the core WordPress files.

    It might help for us to view your restoration log. Navigate to Total Upkeep > Tools > Logs and locate the log file called restore-XXXXXXX.log with a timestamp that corresponds to the failed restoration, and copy and paste any errors in that log here so we can dig deeper for you.

    We look forward to hearing from you!

    #44304
    Christoph Treichler
    Guest

    Here’s the restore-log:

    [2021-10-28 12:41:26 UTC] Last error: Array
    (
    [type] => 8
    [message] => Undefined index: page
    [file] => /home/ch245429/web/cardea.ch/public_html/wp-content/plugins/webmaster-tools-verification/webmaster-tools-verification.php
    [line] => 52
    )

    [2021-10-28 12:41:26 UTC] Cannot add signal handlers, pcntl_async_signals function does not exist.
    [2021-10-28 12:41:26 UTC] Last error: Array
    (
    [type] => 2
    [message] => file_get_contents(/home/ch245429/boldgrid_backup/logs-b56bcfbe-18692bc4fca6134d/restore-1635424886.log): failed to open stream: No such file or directory
    [file] => /home/ch245429/web/cardea.ch/public_html/wp-admin/includes/class-wp-filesystem-direct.php
    [line] => 39
    )

    [2021-10-28 12:41:26 UTC] Restoration process initialized.
    [2021-10-28 12:41:26 UTC] Memory usage – limit / current / peak memory usage: 128M / 81949168 (78,15 MB) / 82371120 (79 MB)
    [2021-10-28 12:41:26 UTC] Restore info: Array
    (
    [mode] => restore
    [dryrun] =>
    [filename] => boldgrid-backup-b56bcfbe-uploaded-1635424686.zip
    [filepath] => /home/ch245429/boldgrid_backup/boldgrid-backup-b56bcfbe-uploaded-1635424686.zip
    [filesize] => 851480790
    [archive_key] => 1
    [restore_ok] => 1
    )

    [2021-10-28 12:41:26 UTC] Last error: Array
    (
    [type] => 2
    [message] => chmod(): Operation not permitted
    [file] => /home/ch245429/web/cardea.ch/public_html/wp-admin/includes/class-wp-filesystem-direct.php
    [line] => 173
    )

    [2021-10-28 12:41:26 UTC] Permission denied. Unable to restore the following file: /home/ch245429/web/cardea.ch/public_html/./

    #44319
    Brandon C
    Keymaster

    Thank you Christoph.
     
    Yes it appears to be what I suspected, the user permissions set in your public_html file are blocking the restoration.
     
    [2021-10-28 12:41:26 UTC] Permission denied. Unable to restore the following file: /home/ch245429/web/cardea.ch/public_html/./
     
    You’ll need to log into your cPanel and change your user permissions in order for the restoration to complete. Your Web Host can help with this if you’re unsure of how to do so, I also located a guide that you might find useful.

    I hope this helps.

Viewing 4 posts - 1 through 4 (of 4 total)
  • The topic ‘Total Upkeep Restoration Is Failing with a Permissions Denied Error Message’ is closed to new replies.