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I have this message at the top of the Total Upkeep page:
Hello there! We see that you have a Premium BoldGrid Connect Key and you have the Total Upkeep plugin activated! Click here to download the Total Upkeep Premium plugin and gain access to more features! After the download completes, go to Plugins » Add New and click the Upload Plugin button at the top of the page to upload your new plugin.
When I do the above, I get this message:
Installing plugin from uploaded file: boldgrid-backup-premium.zip
Unpacking the package…Installing the plugin…
Destination folder already exists. /home/dh_xvcjpi/themisfarms.com/wp-content/plugins/boldgrid-backup-premium/
How do I resolve this?
Hello EE-
If you see this message, it means that you have Total Upkeep Premium installed, but not active.
To activate it, navigate to Plugins > Installed Plugins, hover over Total Upkeep Premium, and click Activate.
When trying to install the Total Upkeep Premium plugin I get the following message:
—————-
Installing plugin from uploaded file: boldgrid-backup-premium.zip
Unpacking the package…Installing the plugin…
Destination folder already exists. /home/dh_xvcjpi/themisfarms.com/wp-content/plugins/boldgrid-backup-premium/
——————-
I have the Total Upkeep plugin Version 1.14.11 installed.
The Total Upkeep Premium plugin is not in the list of installed plugins.
How do I resolve this?I have the Total Upkeep (not Premium) plugin version Version 1.14.11 installed and activated.
I am trying to install the Total Upkeep Premium plugin.
The Total Upkeep Premium plugin is not in the list of installed plugins.I currently have the Total Upkeep (not Premium) plugin version Version 1.14.11 installed and activated.
The Total Upkeep Premium plugin is not in the list of installed plugins.
Hello EE-
Sorry to hear about the frustration. It sounds like the folder for Total Upkeep Premium exists, but the files inside may be incomplete or missing.
To fix this, use your web host’s File Manager tool or FTP, and delete the folder
/wp-content/plugins/total-upkeep-premium.Once you’ve deleted the folder, try to install the plugin once more, and it should install correctly. Please let us know if you have any more questions or issues, we’re happy to help.
Thank you, this worked. The folder was located here:
/mydomain.com/wp-content/plugins/boldgrid-backup-premium
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