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  • #160862 Reply
    Brianna Hampton
    Guest

    I’m not sure what the issue is stimming from. I receive a 403 error with and ONLY when I have Post and Page Builder activated. I have done everything in all the 403 error guides; checking SSL, (I don’t have a .htpaccess file), cleared cache both on my website and browser, used a different browser, used incognito, everything. Nothing is working. I disabled all plugins (which most are only Boldgrid plugins anyways since I haven’t had a change to really get far into building this site) and only activated the Post and Page Builder and when I don’t even change a thing or when I do change an element, I will hit update and get a 403 error.

    When I check the error log for the website, this is what I get:
    WordPress database error The regular expression contains an unclosed bracket expression. for query
    SELECT ID
    FROM Xg40xySX_posts
    WHERE post_status IN ( “draft”, “publish” ) AND
    post_type IN (“page”,”post”) AND
    post_content REGEXP “[\[][^\]]+[‘\”, ]109[^0-9]+.*[\]]”
    made by require(‘wp-admin/edit-form-advanced.php’), do_meta_boxes, post_submit_meta_box, do_action(‘post_submitbox_misc_actions’), WP_Hook->do_action, WP_Hook->apply_filters, Boldgrid_Inspirations_Purchase_For_Publish->post_submitbox_misc_actions_show_user_watermarked_image_count, Boldgrid_Inspirations_Purchase_For_Publish->create_array_assets_needing_purchase, Boldgrid_Inspirations_Purchase_For_Publish->asset_needs_purchase

    I don’t know how to decipher that since I don’t know coding language well. And googling it brings nothing since it’s more unique.

    It’s not just the home page and it’s only if a block has been added to the page. If I take one of the pages I want to edit and just publish or update, it works fine since there is no block on the page. It’s only when I add a block.

    Please help! Thank you.

    #160928 Reply

    Hello,

    Thanks for contacting BoldGrid support. Sorry to hear you’re having an issue updating pages on your website, it looks like the error is coming from Inspirations. Please test this zip on a staging version of your website and let me know if it resolves your issue.

    boldgrid-inspirations-2.9.5-rc.1

    Thanks,

    Nicole

    #160936 Reply
    Brianna Hampton
    Guest

    Hi! It’s still not working, I am still getting a 403 error when I hit update. I thought maybe it was related to the pictures since I’m not paying for the stock images, so I removed them, but that still isn’t working.

    #160954 Reply

    Hello,

    Thanks for testing that out as we were unable to replicate the issue on our end. Is it possible to add a generic user and then create a backup to share with us so we can further investigate the problem?

    Thanks,

    Nicole

    #160955 Reply
    Brianna Hampton
    Guest

    Yes! I created an admin. It is:

    Thank you.

    To replicate the issue, please visit the home page to edit, then just update. You don’t have to change anything for it to give a 403 error. And I’ve checked credits to see if maybe it’s the images holding up the website, but I’ve visited the page and it’s not showing the images in Cart that any need to be purchased, at least for the home page.

    #160962 Reply

    Hi thank you for sharing the login info, I have it saved privately. However when I look at themermaiddesigns.com it’s not a WordPress site. What is the URL of the website you are having issues with? dev.accentpeo.com doesn’t load for me either.

    Thanks,

    Nicole

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Reply To: Unable to Publish/Update a Page when Using Post and Page Builder
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