I Am Unable to transfer file from My Cloud WordPress Install to Live Site.

Tagged: Transfers

Viewing 8 posts - 1 through 8 (of 8 total)

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October 27, 2021 at 3:29 pm #44251

Sharon
Guest

Hi,

I’m new to boldgrid and wordpress.

I’m trying to transfer files from cloudwp (https://demo2.cloudwp.dev/trial-u7ttxt40/wp-admin/) to my production site (https://www.kaizenfencing.com/) using Total Upkeep. I’ve tried two ways.

1. Backup files from cloudwp and copy a link. Then transfer file with that link in production. Result: Could not retrieve the remote file. 504 Gateway Timeout.

2. Backup files from cloudwp and download to download to local machine. Result: couldn’t download the file to my computer. same error – timeout.

Please help.

Thanks,
Sharon

October 27, 2021 at 3:36 pm #44260

Brandon C
Keymaster

Hi Sharon,

Thanks for reaching out and thank for using Total UpKeep Premium. Sorry to hear you’re having trouble backing up your website but we can help troubleshoot your timeout error.

Could you navigate to Total Upkeep<<Tools<<Logs and copy/paste the contents of the .log file for your restoration into your reply on this post? That way we can review the exact error and let you know what needs to be done.

We look forward to hearing from you!

November 2, 2021 at 2:19 pm #44534

Sharon
Guest

archive-1635273111.log

[2021-10-26 18:31:51 UTC] Last error: Array
(
[type] => 8192
[message] => Methods with the same name as their class will not be constructors in a future version of PHP; WP_Categories_to_Tags has a deprecated constructor
[file] => /home/dh_6ajwmz/kaizenfencing.com/wp-content/plugins/wpcat2tag-importer/wpcat2tag-importer.php
[line] => 31
)

[2021-10-26 18:31:51 UTC] PHP Version: 7.3.29
[2021-10-26 18:31:51 UTC] WordPress Version: 5.8.1
[2021-10-26 18:31:51 UTC] Total Upkeep version: 1.14.11
[2021-10-26 18:31:51 UTC] Backup process initialized.
[2021-10-26 18:31:51 UTC] ——————————————————————————–
[2021-10-26 18:31:51 UTC] Starting dump of database…
[2021-10-26 18:31:51 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 46505272 (44.35 MB) / 47108840 (45 MB)
[2021-10-26 18:31:52 UTC] Database info: Array
(
[wp_9stkmi_commentmeta] => 0
[wp_9stkmi_comments] => 1
[wp_9stkmi_links] => 0
[wp_9stkmi_options] => 166
[wp_9stkmi_postmeta] => 2
[wp_9stkmi_posts] => 3
[wp_9stkmi_term_relationships] => 1
[wp_9stkmi_term_taxonomy] => 1
[wp_9stkmi_termmeta] => 0
[wp_9stkmi_terms] => 1
[wp_9stkmi_usermeta] => 20
[wp_9stkmi_users] => 1
[wp_commentmeta] => 0
[wp_comments] => 0
[wp_links] => 0
[wp_mp_timetable_data] => 18
[wp_options] => 284
[wp_postmeta] => 589
[wp_posts] => 1052
[wp_term_relationships] => 60
[wp_term_taxonomy] => 36
[wp_termmeta] => 0
[wp_terms] => 36
[wp_usermeta] => 206
[wp_users] => 6
[wp_wdi_feeds] => 1
[wp_wdi_themes] => 2
[wp_weforms_entries] => 248
[wp_weforms_entrymeta] => 992
)

[2021-10-26 18:31:52 UTC] Dump of database complete! $status = 1
[2021-10-26 18:31:52 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 46496760 (44.34 MB) / 50292384 (48 MB)
[2021-10-26 18:31:52 UTC] ——————————————————————————–
[2021-10-26 18:32:12 UTC] Database dump file added to file list: /home/dh_6ajwmz/boldgrid_backup/kaizenfencing_com.20211026-183152.sql / 17051675 (16.26 MB)
[2021-10-26 18:32:12 UTC] Starting archiving of files. Chosen compressor: php_zip
[2021-10-26 18:32:12 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 56109496 (53.51 MB) / 57242416 (55 MB)
[2021-10-26 18:32:15 UTC] Total files / size archived: 14555 / 266766146 (254.41 MB)
[2021-10-26 18:32:15 UTC] Starting to close the zip file.
[2021-10-26 18:32:15 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 56449504 (53.83 MB) / 57242416 (55 MB)
[2021-10-26 18:32:54 UTC] Finished closing the zip file.
[2021-10-26 18:32:54 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 56449392 (53.83 MB) / 57242416 (55 MB)
[2021-10-26 18:32:54 UTC] Archiving of files complete!
[2021-10-26 18:32:54 UTC] Archive filepath / size: /home/dh_6ajwmz/boldgrid_backup/boldgrid-backup-www.kaizenfencing.com-f7f15a7b-20211026-183212.zip / 114141778 (108.85 MB)
[2021-10-26 18:32:54 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 56448872 (53.83 MB) / 57242416 (55 MB)
[2021-10-26 18:32:54 UTC] Starting sending of email…
[2021-10-26 18:32:55 UTC] Sending of email complete! Status: 1
[2021-10-26 18:32:56 UTC] Backup complete!
[2021-10-26 18:32:56 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 57389920 (54.73 MB) / 74047648 (71 MB)

November 2, 2021 at 2:42 pm #44533

Sharon
Guest

retention-local.log

[2021-10-26 18:31:51 UTC] Last error: Array
(
[type] => 8192
[message] => Methods with the same name as their class will not be constructors in a future version of PHP; WP_Categories_to_Tags has a deprecated constructor
[file] => /home/dh_6ajwmz/kaizenfencing.com/wp-content/plugins/wpcat2tag-importer/wpcat2tag-importer.php
[line] => 31
)

[2021-10-26 18:31:51 UTC] PHP Version: 7.3.29
[2021-10-26 18:31:51 UTC] WordPress Version: 5.8.1
[2021-10-26 18:31:51 UTC] Total Upkeep version: 1.14.11
[2021-10-26 18:31:51 UTC] Beginning core::enforce_retention…
[2021-10-26 18:31:51 UTC] Retention count: 5
[2021-10-26 18:31:51 UTC] Number of archives found: 5
[2021-10-26 18:31:51 UTC] Number of protected archives found: 0
[2021-10-26 18:31:51 UTC] No backups to delete at this time due to retention settings.
[2021-10-26 18:32:56 UTC] Last error: Array
(
[type] => 8192
[message] => Methods with the same name as their class will not be constructors in a future version of PHP; WP_Categories_to_Tags has a deprecated constructor
[file] => /home/dh_6ajwmz/kaizenfencing.com/wp-content/plugins/wpcat2tag-importer/wpcat2tag-importer.php
[line] => 31
)

[2021-10-26 18:32:56 UTC] Beginning core::enforce_retention…
[2021-10-26 18:32:56 UTC] Retention count: 5
[2021-10-26 18:32:56 UTC] Number of archives found: 6
[2021-10-26 18:32:56 UTC] Number of protected archives found: 0
[2021-10-26 18:32:56 UTC] Deleted /home/dh_6ajwmz/boldgrid_backup/boldgrid-backup-www.kaizenfencing.com-f7f15a7b-20210205-023131.zip
[2021-10-26 18:32:56 UTC] Completed core::enforce_retention.
[2021-10-26 18:32:56 UTC] ——————————————————————————–

November 2, 2021 at 2:43 pm #44537

Sharon
Guest

Hi Brandon,

I uploaded 4 log files for you to see what’s going on with this timeout issue.

Thanks for helping.
Sharon

November 2, 2021 at 3:32 pm #44544

Brandon C
Keymaster

Hi Sharon,

Thank you for that detailed information. Based on your log the update does appear to be completing and your site is only 109mb so I don’t see any real reason why it should be timing out.

Go ahead and navigate to Navigate to Total Upkeep → Backup Archives then select View Details and try re-downloading the file to your local machine.

If you still get the error when you attempt to re-download the backup go to tools -> Site Health -> Info -> Server and copy down those values into the forum so we can take a look at that information.

We’re looking forward to hearing from you!

November 8, 2021 at 3:21 pm #44754

Sharon Wu
Guest

Magically, it works! My lucky day!! 🙂

Thanks for help, Brandon.

Sharon

November 8, 2021 at 3:22 pm #44757

Brandon C
Keymaster

Awesome Sharon, I’m so happy to hear your issue has worked itself out! Definitely reach back out if you have any other questions or concerns.
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