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Hello,
Yesterday, I uploaded images for a blog post and they all uploaded but greyed out. This had never happened before. I don’t know why this is happening. Godaddy hosts the site and they couldn’t figure out why this happened and suggested it was a theme issue, so I’m here trying to figure out if you guys can give me suggestions on what to do. Please advise.Thank You
GigiHello Gigi-
It looks like you’re using the latest version of the Venetian theme. I did check a site running Venetian on my end and I’m not seeing that kind of behavior.
I’ve never heard of an issue quite like this one before, so I’d like to get a few more details from you if you can. When you say the images are grayed-out, do you mean that they show up in your image library, but you’re not able to select them and insert them into your posts?
There’s a couple things that might help to figure out what’s going on.
First, navigate to Tools > Site Health and switch over to the Info tab. Here, if you can copy-and-paste the Active Plugins section, as well as the Media Handling, and possibly the Filesystem Permissions section. Those might contain some clues for us.
Second, if you can check your web browser’s error console while you try add an image to your post, and paste any errors that show up in red here, that might also help. Here’s a quick video showing you how to access your browser’s error console.
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