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  • #54615

    Hi there,

    I’m getting the following error message on my site:

    W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /usr/www/users/ccmicayhpd/wp-content/advanced-cache.php.

    I have downloaded the plugin and tried re-installing it by uploading the plugin, and then I receive the following message:

    Installing plugin from uploaded file:
    Unpacking the package…

    Installing the plugin…

    Destination folder already exists. /usr/www/users/ccmicayhpd/wp-content/plugins/w3-total-cache/

    It doesn’t seem to be working and I cannot even find W3 Total Cache in the plugin list from my site’s dashboard.

    It is also not being seen as a plugin, but rather as a drop-in!

    It seems like this is causing my site to not function properly, and I have no idea where or how to access, change or remove the folder. Please help!

    I need to make changes to my site and this is throwing a serious spanner in the works, please help!

    Kind regards,

    Marko Vasiljevic

    Hello Yolandi,

    I am sorry about the issue you are experiencing and I am happy to assist you with this.
    W3 Total Cache is of course a plugin, and as a plugin, it uses drop-ins depending on the configuration.
    advanced-cache.php means that the Page cache was/is enabled in the W3 Total Cache settings.
    I would advise you to completely remove and re-install W3 Total Cache.
    Please follow the steps below and if you cannot find the W3 Total Cache in the dashboard, please skip the first two steps:

    1. Purge Cache
    2. Deactivate and Delete Plugin
    3. Check the .htaccess File (make a backup)
    W3TC will create many directives in the .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
    Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
    4. Delete wp-content files and folders
    – cache folder
    – w3tc-config folder
    – object-cache.php (if exists)
    – advanced-cache.php (if exists)
    – db.php (if exists)
    – upgrade folder
    – delete w3-total-cache folder in wp-content/plugins/ (if exists)
    5. Delete Cached Files from CDN (if using CDN)
    Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
    6. Go to your wp dashboard and re-install W3 Total Cache

    I hope this helps!


Viewing 2 posts - 1 through 2 (of 2 total)
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