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My site was running slow, but after I installed, activated and ran the setup guide the site became much worse. Extemely slow. so slow I cannot edit a page using elementor… just bogs down and wants me to use the safe mode. I was hoping this plugin would be the silver bullet because it was recommended by my web hosting company ipage. I tried to deactivate it but it will not deactivate at all. I disabled each cache, purges all caches and still cannot deactivate it. Not sure I want a plugin that I cannot deactivate since this will cause issues with troubleshooting down the road.
Hoping you maybe able to help me.
JohnHello John,
Thank you for reaching out, and I am happy to help!
The deactivation of the plugin may not be directly related to the W3 Total Cache itself, but may have something to do with the permissions set on the server.
I’m sorry to hear about the trouble you’re having after activating the plugin — that definitely shouldn’t be happening, and I understand how frustrating it is when your site slows down like that.Let’s get things back to normal quickly. Here are a few steps you can try:
Force deactivate the plugin:
Go to your site’s File Manager (via iPage control panel) or connect with FTP/SFTP.
Navigate to /wp-content/plugins/.
Rename the plugin folder (for example, change w3-total-cache to w3-total-cache-disabled).
This will automatically deactivate the plugin in WordPress.Clear any residual cache files:
In the same directory, delete the /wp-content/cache/ and /wp-content/w3tc-config/ folders if they exist.
Also, check your .htaccess file for any leftover W3TC code blocks (they begin with # BEGIN W3TC and end with # END W3TC) and remove those lines.It would be great if you could reach out to us directly via the plugin in the Performance>Support section so we can assist you without sharing any sensitive information
Thanks!
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Viewing 2 posts - 1 through 2 (of 2 total)
