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    Michael Bates

    For the last several days I have had my site go down after having updated to the latest version of W3TC.  I am unable to access the site or even log in as administrator.  I was eventually able to log in using the WordPress recovery mode.  W3TC had been disabled due to some issue so I tried re-enabling it and lost access again.

    I used FTP and renames the W3TC plugin folder and went through the deletion process.  I was able to access my site again and re-installed and re-configured W3TC again.  All was well and the site was up for at least a day.

    Today the same thing happened again.  At this point I have no other option but to leave W3TC disabled.

    Wordpress version is 5.5.1 and all plugins are up-to-date.

    Is anyone else seeing similar issues?


    Jesse Owens

    Hi Michael-

    Do you have the text from the error that you were experiencing? The easiest place to find it will be from the email you received when your site went into recovery mode.

    Once we know what the error was, we’ll be able to find out what caused it so you can start using W3 Total Cache again.

Viewing 2 posts - 1 through 2 (of 2 total)
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